At a Glance
- Tasks: Manage relationships with service agents and ensure top-notch appliance repair services.
- Company: Join Haier Europe, a leader in after-sales white goods service.
- Benefits: Competitive salary, company vehicle, healthcare, and generous holiday allowance.
- Other info: Remote role with travel; embrace a culture of diversity and inclusion.
- Why this job: Make a real impact on customer satisfaction and drive service excellence.
- Qualifications: Strong communication skills and experience in motivating teams.
The predicted salary is between 40000 - 50000 € per year.
Join us at Haier Europe as a Service Partner Manager to assist us in achieving Haier’s goal of having a reputation as the number one after sales white goods service provider.
As our Service Partner Manager, you’ll have responsibility for managing the relationships, scale, capabilities, compliance and performance of our external field based Authorised Service Agent network to ensure the business has the white goods appliance repair capacity, skills and geographic coverage to fulfil white goods appliance repair demand.
You’ll use your experience of motivating and empowering field based teams to ensure that the Authorised Service Agents deliver a high quality, responsive repair service. You’ll also support with leading and managing selected projects, to support continuous improvement in the efficiency and effectiveness of both directly employed Field Service Engineers and Authorised Service Agents.
You will need a passion for ensuring high levels of customer satisfaction, strong communication skills, the ability to demonstrate credibility and persuade and influence others, and an entrepreneurial approach.
This is a remote / field based role, so you'll also need to have a full, valid driving license, and be willing to travel.
Benefits:
- Salary DOE & bonus
- Company vehicle
- Healthcare
- 25 Days Holiday (+ statutory bank holidays)
- Up to 6% employer Pension contribution
- Training support schemes to aid your development
- Employee Assistance Program
- 4x Life Cover
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.
Service Partner Manager employer: Haier
At Haier Europe, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Service Partner Manager, you'll benefit from a competitive salary, comprehensive healthcare, and generous holiday allowances, all while working remotely to maintain a healthy work-life balance. Our commitment to employee growth through training support schemes and a strong focus on diversity and inclusion ensures that every team member can thrive and contribute to our mission of delivering outstanding customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Partner Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Haier Europe and understanding their values. Tailor your answers to show how your experience aligns with their mission of being the top after-sales service provider. We want to see your passion shine through!
✨Tip Number 3
Practice your communication skills! As a Service Partner Manager, you'll need to persuade and influence others. Role-play common interview scenarios with a friend to boost your confidence and refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Haier Europe. Let’s make it happen!
We think you need these skills to ace Service Partner Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Partner Manager. Highlight your experience in managing relationships and motivating teams, as these are key for us at Haier Europe.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for customer satisfaction and your entrepreneurial spirit. This is your chance to show us how you can contribute to our goal of being the number one after-sales service provider.
Showcase Relevant Experience:When detailing your work history, focus on experiences that demonstrate your ability to manage compliance and performance within a field-based team. We want to see how you've made an impact in similar roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Haier Europe.
How to prepare for a job interview at Haier
✨Know Your Stuff
Make sure you understand Haier's mission and values, especially their focus on after-sales service. Familiarise yourself with the white goods industry and be ready to discuss how your experience aligns with managing service networks and improving customer satisfaction.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and empowered teams in the past. Think about specific situations where you influenced others or led projects that improved service delivery. This will demonstrate your capability to manage the Authorised Service Agents effectively.
✨Communicate Clearly
Strong communication is key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would handle difficult conversations or resolve conflicts within a team or with partners.
✨Be Ready to Travel
Since this is a remote/field-based role, be prepared to discuss your flexibility and willingness to travel. Highlight any previous experiences where you successfully managed remote teams or worked in various locations, showcasing your adaptability.
