At a Glance
- Tasks: Fix appliances in customers' homes and manage your own schedule.
- Company: Join a team with three incredible brands and a culture of high performance.
- Benefits: Competitive salary, bonus potential, staff discounts, and a generous pension contribution.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Enjoy autonomy, make a real difference, and grow your career in a supportive environment.
- Qualifications: Strong technical skills, customer service experience, and a valid driving licence required.
The predicted salary is between 33903 - 38423 £ per year.
Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.
As a Field Service Engineer, you will be visiting customers in their homes across Potters Bar and the surrounding areas, fixing any appliance issues to get them up and running again. You will manage your time through the day, keeping customers and colleagues updated on your progress and maintaining stock levels in your van.
A full, valid driving licence is required. For upselling our products, you will be rewarded with bonus incentives on the products you sell. You should be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.
Ideally, we would like experience as a White Goods Engineer. However, what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to prepare you to deliver excellent service to our customers.
- £33,903 per annum starting salary if you do not have White Goods/Domestic Appliance experience, with the opportunity to earn £38,423 once fully trained.
- £38,423 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience.
- Up to £6,962 London Allowance.
- Bonus potential of up to £2,500 per annum.
- Enhanced rate over time.
- Up to 6% pension contribution.
- Brilliant staff discounts on products and a range of retailers, entertainment, and days out.
The ability to lift and manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity, and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates can comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral, and earth wires.
With the strength of our brands behind you, a culture of high performance that motivates you, and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future is in your hands. Apply now.
We are committed to diversity and inclusion, ensuring that the ideas, perspectives, and experiences of all colleagues support a culture of learning and attract world-class talent. We welcome applications from all sections of the community, and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.
Field Service Engineer in London employer: Haier
Join a dynamic team as a Field Service Engineer, where you'll enjoy an industry-leading benefits package and the autonomy to manage your work while making a real difference in customers' lives across South Birmingham. With a strong focus on employee growth through City and Guilds-assured training, we foster a high-performance culture that values diversity and inclusion, ensuring every team member can thrive and contribute to our shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in London
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have a lead on that perfect Field Service Engineer role.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and scenarios you might face as a Field Service Engineer. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you’ve got any relevant experience or projects, be sure to highlight them during interviews. Talk about how you’ve solved problems or improved customer satisfaction in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight any relevant technical skills or experience you have, especially if you've worked with white goods before. We want to see how your background can help us deliver brilliant service to our customers.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Field Service Engineer role. We love seeing candidates who take the extra step to connect their experience with what we’re looking for.
Communicate Clearly:Strong communication skills are key in this role, so make sure your application reflects that. Use clear and concise language, and don’t forget to mention any customer service experience you have. We want to know how you can keep our customers updated and satisfied!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our amazing benefits package right there!
How to prepare for a job interview at Haier
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to white goods and domestic appliances. Familiarise yourself with common issues and solutions, as well as the brands you'll be working with. This will show your potential employer that you're not just a good communicator but also technically savvy.
✨Show Off Your Customer Service Skills
As a Field Service Engineer, you'll be interacting with customers regularly. Prepare examples of how you've successfully resolved customer issues in the past. Highlight your communication skills and ability to manage expectations, as this is crucial for the role.
✨Time Management is Key
Since you'll be managing your own schedule, be ready to discuss how you prioritise tasks and handle multiple appointments. Think of specific instances where you've effectively managed your time, especially in high-pressure situations.
✨Be Ready to Upsell
Understand the products you'll be upselling and think about how you can present them to customers. Prepare to discuss your sales experience and how you can contribute to the company's bonus incentives through effective upselling strategies.
