At a Glance
- Tasks: Lead the Order to Delivery team and enhance customer experiences.
- Company: Join Haier Europe, home to iconic brands like Candy and Hoover.
- Benefits: Competitive salary, bonus, car allowance, and hybrid working.
- Other info: Embrace a culture of trust, agility, and collaboration.
- Why this job: Shape customer journeys and drive impactful improvements in a dynamic environment.
- Qualifications: Experience in leadership roles within Order to Delivery or Supply Chain.
The predicted salary is between 40000 - 50000 £ per year.
Birchwood, Warrington | Hybrid Working
c£60,000 - £75,000 DOE + Bonus + Car/ Allowance
At Haier Europe, home to Candy, Hoover and Haier, we're looking for a Head of Order to Delivery to lead our UK & Ireland order-to-delivery function. This is an opportunity to shape the customer journey, support a talented team, and work across the business to deliver excellent service and continuous improvement.
What You'll Be Doing
- Leading and developing the Order to Delivery team.
- Working collaboratively with Supply Chain, Demand Planning, Commercial and Finance teams.
- Driving improvements in customer experience, operational performance and efficiency.
- Supporting digitalisation, systems enhancements and SAP developments.
- Using data and insight to identify opportunities and inform decision-making.
- Creating an inclusive environment where people can grow, contribute and succeed.
What We're Looking For
- Experience leading teams within Order to Delivery, Customer Operations, Supply Chain, Logistics or Order Management.
- A collaborative leadership approach and a passion for developing others.
- Experience improving processes, performance and customer outcomes.
- Strong stakeholder management and communication skills.
- ERP experience, ideally SAP.
- A data-driven approach and the ability to turn insight into action.
Our Culture
- Build Trust by sharing ideas, keeping commitments and challenging respectfully.
- Zero Distance by listening actively, thinking like the customer and being inclusive.
- Entrepreneurship by focusing on results and making positive change happen.
- Agility by learning, adapting and embracing new opportunities.
- Ecosystem by working across teams, staying curious and supporting change.
Why Join Us?
You'll join a business with the strength of global brands, the freedom to make an impact, and the opportunity to help shape how we deliver for our customers and colleagues. Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
Head of Order to Delivery employer: Haier
Join a dynamic team as a Field Service Engineer, where you'll enjoy an industry-leading benefits package and the autonomy to manage your work while making a real difference in customers' lives across South Birmingham. With a strong focus on employee growth through City and Guilds-assured training, we foster a high-performance culture that values diversity and inclusion, ensuring every team member can thrive and contribute to our shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Order to Delivery
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Haier and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Haier!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Haier keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Head of Order to Delivery
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Haier:This is your chance to really connect with the team at Haier. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Haier
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Haier.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Haier that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Haier. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
