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- Tasks: Be the friendly voice helping customers with queries and delivering exceptional service.
- Company: Join the UK's number one home appliance brand in a dynamic call centre.
- Benefits: Enjoy a competitive salary, hybrid working, and fantastic staff discounts.
- Other info: Exciting growth opportunities and a culture of diversity and inclusion.
- Why this job: Make a real difference in customer experiences while building your career.
- Qualifications: Experience in customer service or call centre environments is a plus.
The predicted salary is between 26181 - 26181 ÂŁ per year.
If you want to build a career that believes customer service is key to personal and business goals, our future is yours to grasp. Join the UK’s number one home appliance brand as a Customer Service Advisor at our Bolton Call Centre. You’ll be the friendly voice helping customers with queries, delivering exceptional service, and arranging engineer visits when needed.
As a Customer Service Advisor working at our Bolton Call Centre / Customer Service Centre, in your hands, we'll get closer to our customers and get closer to our aim to be the number one home appliance business in the UK & Ireland. We've built our global reputation as the number one home appliance brand by understanding what our customers want and developing next generation products that make their lives easier.
Benefits:- Base salary of ÂŁ26,181.15
- Working only 1 in 4 weekends
- Working 37.5 hours per week on a set shift pattern, no late working, our contact centre closes at 6pm
- Hybrid working (if applicable)
- Brilliant staff discounts on products and a range of retailers, entertainment, holidays, days out and much more
- Discounted gym membership
- Free onsite parking
- Enhanced family leave policies
- Up to 6% pension contribution
- 4x Life Cover
- Training support schemes to aid your development
- Enhanced sick pay policy
- Employee Assistance Program
We pride ourselves on providing a best in class customer service to support our complete product range. On the rare occasion that our customers are unhappy, you will step in to support. As a Customer Service Advisor in our Bolton Call Centre, you’ll be the first point of contact for customers, providing friendly, professional support by phone and email. You’ll use your empathetic, customer-first approach to deliver outstanding customer service and uphold our “zero distance to customer” philosophy.
You’ll use your product knowledge to resolve queries, guide customers through troubleshooting, and when needed, arrange engineer visits to ensure quick, effective solutions. Every interaction is your opportunity to make a difference, build trust, and enhance the customer experience.
You'll be based at our Bolton Service Centre, Bury Road, Breightmet (BL2 6PU) and will receive training to ensure that you are not only able to provide first class customer service but are also personally able to achieve great things. It's a really exciting time to join our growing business, we've implemented best in class systems and are transforming how we do things.
If you’re a Customer Service Advisor who has experience in a Call Centre, Customer Service Centre or can demonstrate working in a customer service environment then apply today!
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
Customer Service Advisor in Bolton employer: Haier
Contact Detail:
Haier Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bolton
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service philosophy. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and professional. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. They might share insider tips or even refer you, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to our mission of exceptional customer service.
We think you need these skills to ace Customer Service Advisor in Bolton
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've made a difference for customers in the past, so share specific examples that showcase your friendly and professional approach.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention our 'zero distance to customer' philosophy and how you can contribute to it. This shows us you’re genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our customers. Make it easy for us to see why you’d be a great fit!
Apply Through Our Website: We encourage you to apply through our careers site. It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, you’ll find all the info you need about working with us there!
How to prepare for a job interview at Haier
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to embody their 'customer-first' approach.
✨Practice Empathy and Active Listening
During the interview, practice active listening and empathy. Show that you understand the importance of connecting with customers. You might be asked how you would handle an unhappy customer, so be ready to discuss your approach to resolving conflicts and ensuring customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team culture, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.