At a Glance
- Tasks: Be the friendly voice helping customers with queries and delivering exceptional service.
- Company: Join the UK's number one home appliance brand in a dynamic call centre.
- Benefits: Enjoy a competitive salary, hybrid working, and fantastic staff discounts.
- Other info: Exciting growth opportunities and a culture of diversity and inclusion.
- Why this job: Make a real difference in customer experiences while building your career.
- Qualifications: Experience in customer service or call centre environments is a plus.
The predicted salary is between 26181 - 26181 £ per year.
If you want to build a career that believes customer service is key to personal and business goals, our future is yours to grasp. Join the UK’s number one home appliance brand as a Customer Service Advisor at our Bolton Call Centre. You’ll be the friendly voice helping customers with queries, delivering exceptional service, and arranging engineer visits when needed.
As a Customer Service Advisor working at our Bolton Call Centre / Customer Service Centre, in your hands, we'll get closer to our customers and get closer to our aim to be the number one home appliance business in the UK & Ireland. We've built our global reputation as the number one home appliance brand by understanding what our customers want and developing next generation products that make their lives easier.
Benefits:
- Base salary of £26,181.15
- Working only 1 in 4 weekends
- Working 37.5 hours per week on a set shift pattern, no late working, our contact centre closes at 6pm
- Hybrid working (if applicable)
- Brilliant staff discounts on products and a range of retailers, entertainment, holidays, days out and much more
- Discounted gym membership
- Free onsite parking
- Enhanced family leave policies
- Up to 6% pension contribution
- 4x Life Cover
- Training support schemes to aid your development
- Enhanced sick pay policy
- Employee Assistance Program
We pride ourselves on providing a best in class customer service to support our complete product range. On the rare occasion that our customers are unhappy, you will step in to support. As a Customer Service Advisor in our Bolton Call Centre, you’ll be the first point of contact for customers, providing friendly, professional support by phone and email. You’ll use your empathetic, customer-first approach to deliver outstanding customer service and uphold our “zero distance to customer” philosophy.
You’ll use your product knowledge to resolve queries, guide customers through troubleshooting, and when needed, arrange engineer visits to ensure quick, effective solutions. Every interaction is your opportunity to make a difference, build trust, and enhance the customer experience.
You'll be based at our Bolton Service Centre, Bury Road, Breightmet (BL2 6PU) and will receive training to ensure that you are not only able to provide first class customer service but are also personally able to achieve great things. It's a really exciting time to join our growing business, we've implemented best in class systems and are transforming how we do things.
If you’re a Customer Service Advisor who has experience in a Call Centre, Customer Service Centre or can demonstrate working in a customer service environment then apply today!
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
Customer Service Advisor in Bolton employer: Haier
Join a dynamic team as a Field Service Engineer, where you'll enjoy an industry-leading benefits package and the autonomy to manage your work while making a real difference in customers' lives across South Birmingham. With a strong focus on employee growth through City and Guilds-assured training, we foster a high-performance culture that values diversity and inclusion, ensuring every team member can thrive and contribute to our shared success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haier. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haier before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haier:Your cover letter is your chance to shine! Tell us why you want to work at Haier specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haier!
How to prepare for a job interview at Haier
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
