At a Glance
- Tasks: Assist customers via phone and live chat to arrange appliance repairs.
- Company: Dynamic customer service centre with a focus on empathy and support.
- Benefits: Hybrid working, enhanced family leave, staff discounts, and training support.
- Other info: Enjoy a fun work culture with social events and excellent career growth.
- Why this job: Join a team that values customer-first service and personal development.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26479 - 26479 £ per year.
Job Summary
Customer Service Advisor – Omni‑Channel, Bolton Call Centre / Customer Service Centre.
Base salary of £26,479.55. 37.5 hours per week on a set shift pattern, working only 1 in 4 weekends.
Contact centre closes at 6pm.
Benefits
- Hybrid working (if applicable)
- Enhanced family leave policies
- Up to 6% pension contribution
- 4x Life Cover
- Training support schemes to aid your development
- Enhanced sick pay policy
- Free fruit and hot drinks
- Employee Assistance Program
- Brilliant staff discounts on products
- Access to Reward Gateway – retailer discounts including holidays, high‑street stores, entertainment and days out
- A social committee organising nights out and fundraising events
- Dress down Friday
- Free onsite parking
- Discounted gym membership
Responsibilities
- Use telephone and live chat platforms to liaise with customers who wish to arrange a repair for domestic appliances that have developed faults.
- Proactively manage customers via live chat across multiple contact platforms, using an empathetic, customer‑first approach to support the company’s zero‑distance‑to‑customer attitude.
- Navigate multiple information menus to view customer account details and process information accurately and efficiently.
- Use extensive product knowledge to attempt to resolve customer service queries; if not possible, arrange for an engineer to visit the customer’s home.
- Receive training to deliver first‑class customer service and support continuous personal development.
Qualifications
- Experience in a call centre / customer service centre environment.
- Experience dealing with customers across live chat platforms.
- Strong communication skills and a customer‑first mindset.
- Location
Bolton (BL26PU) Call Centre / Customer Service Centre.
EEO Statement
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues support a culture of learning and attract world‑class talent.
We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.
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Customer Service Advisor - Omnichannel in Bolton employer: Haier Smart Home UK&I Ltd
As a Sales Executive at our Bolton Service Centre, you will be part of a dynamic team that prides itself on delivering exceptional customer service while promoting our top-tier home appliance products. We offer a supportive work culture with comprehensive training and development opportunities, ensuring you can thrive in your role and achieve your sales targets. With competitive salaries, generous benefits, and a commitment to diversity and inclusion, we provide an excellent environment for personal and professional growth.
Contact Details:
Haier Smart Home UK&I Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Omnichannel in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haier Smart Home UK&I Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haier Smart Home UK&I Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Omnichannel in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haier Smart Home UK&I Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Haier Smart Home UK&I Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haier Smart Home UK&I Ltd!
How to prepare for a job interview at Haier Smart Home UK&I Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
