At a Glance
- Tasks: Be the friendly voice helping customers with queries and delivering exceptional service.
- Company: Join the UK’s number one home appliance brand at our Bolton Call Centre.
- Benefits: Enjoy a competitive salary, staff discounts, hybrid working, and enhanced family leave policies.
- Other info: We value diversity and inclusion, welcoming applicants from all backgrounds.
- Why this job: Make a real difference in customer lives while growing your career in a supportive environment.
- Qualifications: Experience in customer service or call centre roles is preferred.
The predicted salary is between 26181 - 26181 £ per year.
If you want to build a career that believes customer service is key to personal and business goals, our future is yours to grasp. Join the UK’s number one home appliance brand as a Customer Service Advisor at our Bolton Call Centre. You’ll be the friendly voice helping customers with queries, delivering exceptional service, and arranging engineer visits when needed.
As a Customer Service Advisor working at our Bolton Call Centre / Customer Service Centre, we will get closer to our customers and to our aim of being the number one home appliance business in the UK & Ireland. We have built our global reputation by understanding what our customers want and developing next‑generation products that make their lives easier.
Responsibilities- Be the first point of contact for customers, providing friendly, professional support by phone and email.
- Use an empathetic, customer‑first approach to deliver outstanding service and uphold the “zero distance to customer” philosophy.
- Apply product knowledge to resolve queries, guide customers through troubleshooting and, when needed, arrange engineer visits to ensure quick, effective solutions.
- Handle rare occasions when customers are unhappy and step in to support them.
- Work at the Bolton Service Centre, Bury Road, Breightmet (BL26PU) and receive training that equips you to provide first‑class service and achieve personal growth.
- Base salary of £26,181 per year.
- Work only 1 in 4 weekends.
- 37.5 hours per week on a set shift pattern, no late working; the contact centre closes at 6pm.
- Hybrid working (if applicable).
- Brilliant staff discounts on products and a range of retailers, entertainment, holidays, days out and much more.
- Discounted gym membership.
- Free on‑site parking.
- Enhanced family leave policies.
- Up to 6% pension contribution.
- 4× Life Cover.
- Training support schemes to aid your development.
- Enhanced sick pay policy.
- Employee Assistance Program.
- Experience in a Call Centre or Customer Service Centre, or demonstrable experience working in a customer service environment.
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues support a culture of learning and attract world‑class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
Customer Service Advisor in Bolton employer: Haier Smart Home UK&I Ltd
Join the UK’s leading home appliance brand as a Customer Service Advisor at our Bolton Call Centre, where we prioritise exceptional customer service and personal growth. Enjoy a supportive work culture with flexible hours, generous benefits including staff discounts, enhanced family leave policies, and comprehensive training programmes that empower you to excel in your role. With a commitment to diversity and inclusion, we foster an environment where every voice is valued, making this an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
Haier Smart Home UK&I Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Bolton
✨Tip Number 1
Get to know the company inside out! Research their products, values, and customer service philosophy. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be friendly and professional. Role-play common customer scenarios with a friend or family member to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to embrace the customer-first approach they value.
We think you need these skills to ace Customer Service Advisor in Bolton
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've handled queries and provided support, so share specific examples that showcase your skills!
Be Friendly and Professional:Remember, we’re looking for a friendly voice! Use a warm tone in your application to reflect the kind of service you’d provide as a Customer Service Advisor. This will help us see your personality shine through.
Tailor Your Application:Take a moment to read through the job description and align your application with what we’re looking for. Mention our 'zero distance to customer' philosophy and how you can contribute to it – this shows you understand our values!
Apply Through Our Website:We encourage you to apply directly through our careers site. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find more info about working with us there!
How to prepare for a job interview at Haier Smart Home UK&I Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Empathy in Your Responses
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight how you put yourself in the customer's shoes to provide exceptional service.
✨Showcase Your Problem-Solving Skills
Be ready to discuss how you've resolved issues in previous roles. Think of specific scenarios where you used your product knowledge or troubleshooting skills to help a customer. This will demonstrate your ability to think on your feet and deliver effective solutions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows that you're engaged and serious about the position, plus it gives you valuable insights into the company culture.
