At a Glance
- Tasks: Assist customers via phone and live chat to arrange repairs for domestic appliances.
- Company: Dynamic customer service centre with a focus on empathy and support.
- Benefits: Hybrid working, enhanced family leave, pension contributions, and staff discounts.
- Other info: Enjoy a vibrant workplace culture with social events and career growth opportunities.
- Why this job: Join a supportive team and develop your skills while making a real difference.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26479 - 26479 £ per year.
Job Summary
Customer Service Advisor – Omni‑Channel, Bolton Call Centre / Customer Service Centre.
Base salary of £26,479.55. 37.5 hours per week on a set shift pattern, working only 1 in 4 weekends.
Contact centre closes at 6pm.
Benefits
- Hybrid working (if applicable)
- Enhanced family leave policies
- Up to 6% pension contribution
- 4x Life Cover
- Training support schemes to aid your development
- Enhanced sick pay policy
- Free fruit and hot drinks
- Employee Assistance Program
- Brilliant staff discounts on products
- Access to Reward Gateway – retailer discounts including holidays, high‑street stores, entertainment and days out
- A social committee organising nights out and fundraising events
- Dress down Friday
- Free onsite parking
- Discounted gym membership
Responsibilities
- Use telephone and live chat platforms to liaise with customers who wish to arrange a repair for domestic appliances that have developed faults.
- Proactively manage customers via live chat across multiple contact platforms, using an empathetic, customer‑first approach to support the company’s zero‑distance‑to‑customer attitude.
- Navigate multiple information menus to view customer account details and process information accurately and efficiently.
- Use extensive product knowledge to attempt to resolve customer service queries; if not possible, arrange for an engineer to visit the customer’s home.
- Receive training to deliver first‑class customer service and support continuous personal development.
Qualifications
- Experience in a call centre / customer service centre environment.
- Experience dealing with customers across live chat platforms.
- Strong communication skills and a customer‑first mindset.
- Location
Bolton (BL26PU) Call Centre / Customer Service Centre.
EEO Statement
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues support a culture of learning and attract world‑class talent.
We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.
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Customer Service Advisor - Omnichannel in Bolton employer: Haier Smart Home UK&I Ltd
As a Customer Service Advisor at our Bolton Call Centre, you'll join a supportive and dynamic work culture that prioritises employee well-being and development. With benefits like hybrid working options, enhanced family leave policies, and a commitment to training, we empower our team to grow while enjoying perks such as staff discounts and social events. Our focus on a customer-first approach ensures that you will be part of a team that values empathy and excellence in service delivery.
