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- Tasks: Manage customer orders from start to finish, ensuring smooth delivery and satisfaction.
- Company: Join a leading home appliance business in the UK and Ireland with a vibrant team.
- Benefits: Enjoy hybrid working, generous holiday, pension contributions, and fantastic staff discounts.
- Why this job: Be part of a high-performance culture that values your input and career growth.
- Qualifications: Customer service experience, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Work from our amazing Birchwood Park office with great amenities and transport links.
The predicted salary is between 25150 - 27000 £ per year.
Order to Delivery Specialist page is loaded## Order to Delivery Specialistlocations: Warrington, United Kingdomtime type: Full timeposted on: Posted Yesterdayjob requisition id: REQ-24797Job DescriptionThree incredible brands, One brilliant team. Together, they’re helping us reach our goal: to be the number one home appliance business in the UK and Ireland. As an **Order to Delivery Specialist,** you’ll have a key part to play in the success of our organisation.As an **Order to Delivery Specialist**, you’ll be accountable for ensuring the smooth and effective processing of customer orders from receipt through to delivery. Your remit will span all touchpoints of the customer journey, including updating customer data, processing delivery and collection orders, checking product availability, communicating with carriers and ensuring customer satisfaction.You’ll be based out of our fantastic **Birchwood** park office (WA3 6XG) but you’ll also have the opportunity to work from home **40%** of the time.**Benefits:*** Salary of **£25,150 to £27,000** DOE* Up to **6%** Employer Pension Contribution* 4 x Life Assurance* 25 days’ holiday + statutory* Hybrid working* Enhanced family leave policies* Enhanced sick pay policy* Employee Assistance Program* Training support schemes to aid your development* Free fruit and hot drinks* Brilliant staff discounts on products* Access to Reward Gateway which offers a wide range of retailer discounts* Dress down Friday* Fantastic offices at Birchwood Park. Birchwood Park has an on-site nursery, numerous restaurants and food outlets, a discounted gym and great public transport linksYou’ll have excellent customer service experience gained in a fast-moving business with demonstrable experience building internal and external relationships. You’ll further be able to demonstrate a hands-on approach to problem solving, have excellent communication skills and working knowledge of Microsoft office and be comfortable interpreting financial information.You’ll be working with a variety of internal and external stakeholders, so will need to have excellent communication, negotiation, persuading and influencing skills. It’s also important that you have a desire to solve problems and continually improve our systems and processes.If you have experience within **order fulfilment, order to delivery** or **order processing** then we would like to hear from you.With the strength of our brands behind you, a culture of **high-performance** that motivates you and the **freedom** to drive your career your way, our shared ambition will inspire you and **delight every customer**. Our future. In your hands. Apply now. Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria. We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.To find out more about what it’s like to work here, visit our careers site:#LI-HYBRIDINDOTC#LI-GW1UKICFD2locations: Warrington, United Kingdomtime type: Full timeposted on: Posted 30+ Days Ago #J-18808-Ljbffr
Order to Delivery Specialist employer: Haier Europe
Contact Detail:
Haier Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order to Delivery Specialist
✨Tip Number 1
Familiarise yourself with the home appliance industry and the specific brands associated with this role. Understanding their products and services will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully resolved issues or improved processes in previous roles. This will demonstrate your problem-solving skills and ability to enhance customer satisfaction.
✨Tip Number 3
Brush up on your communication and negotiation skills. Consider role-playing scenarios where you might need to persuade stakeholders or resolve conflicts, as these skills are crucial for the Order to Delivery Specialist position.
✨Tip Number 4
Research the company's culture and values, especially their commitment to diversity and inclusion. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace Order to Delivery Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order management. Use specific examples that demonstrate your ability to handle customer orders effectively and your problem-solving skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Order to Delivery Specialist role. Mention how your skills align with the job requirements, particularly your communication and relationship-building abilities.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Office and any experience you have with interpreting financial information. Highlight your negotiation and influencing skills, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Haier Europe
✨Know the Customer Journey
Familiarise yourself with the entire customer journey from order receipt to delivery. Be prepared to discuss how you would ensure smooth processing and customer satisfaction at each touchpoint.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved problems in a fast-paced environment. Highlight your hands-on approach and how it led to improved processes or customer satisfaction.
✨Showcase Communication Skills
Since you'll be working with various stakeholders, practice articulating your thoughts clearly. Be ready to discuss how you've effectively communicated and built relationships in previous roles.
✨Familiarity with Microsoft Office
Brush up on your Microsoft Office skills, especially Excel, as you may need to interpret financial information. Be ready to discuss how you've used these tools in your previous jobs.
