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- Tasks: Lead and inspire a team of customer service agents to achieve their best.
- Company: Join Haier Europe, the number one home appliance brand globally.
- Benefits: Attractive salary, hybrid working, bonuses, and fantastic staff discounts.
- Why this job: Make a real impact by coaching and developing a talented team.
- Qualifications: Experience in a contact centre leadership role with a passion for coaching.
- Other info: Enjoy a vibrant work culture with social events and excellent career growth.
The predicted salary is between 36000 - 60000 £ per year.
Job Description Contact Centre Team Leader – Service page is loaded## Job Description Contact Centre Team Leader – Servicelocations: Bolton, United Kingdomtime type: Full timeposted on: Posted 4 Days Agojob requisition id: REQ-23986**Contact Centre Team Leader – Service****Attractive salary + bonus + benefits****Bolton**If you want a **Contact Centre** role that rewards you, then as a **Contact Centre Team Leader – Service** here at Haier Europe, you’ll coach, train and develop a team of talented customer service agents to be the best they can be and reach their full potential.As **Contact Centre Team Leader – Service** working at our Bolton Service Centre, **in your hands**, you’ll grasp every opportunity to enhance our reputation as the **number one** home appliance brand in the world.With a passion for **supporting, coaching and leading** teams, you’ll have operational responsibility for achieving team targets and KPI’s, delivering feedback in a professional and supportive manner whilst motivating the team to surpass personal performance targets and inspiring them to deliver outstanding customer service.Benefits:* Attractive salary and bonus scheme* Hybrid working* Enhanced family leave and sick pay policies* Up to 6% pension contribution* 4x Life Cover* Training support schemes to aid your development* Free fruit and hot drinks* Employee Assistance Program* Brilliant staff discounts on products* Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!* A social committee which organises nights out and fundraising events* Dress down Friday* Free onsite parking* Discounted gym membershipYou’ll need to have previous experience of working within a team leader/ supervisor role in a contact centre environment, ideally within a customer service based role, as well as the ability to follow up on goals set and measure your team’s progress, whilst feeding back and offering **support** as and where required.Our team leaders continuously deliver outstanding service to our customers on a daily basis and you’ll need to be able to demonstrate that you have done the same in your career, as after all, **our customers are at the heart of everything that we do.**If you have a background in **leading** or **supervising teams** within a **contact centre** environment, along with a passion for supporting and coaching colleagues to achieve high performance, then we would like to hear from you.Our future. In your hands. **Apply now.**INDCSS#LI-GW1#LI-HybridUKICC #J-18808-Ljbffr
Job Description Contact Centre Team Leader - Service employer: Haier Europe
Contact Detail:
Haier Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Job Description Contact Centre Team Leader - Service
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Contact Centre Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for team leader roles and practice your answers. Think about how you’ve coached and supported teams in the past, and be ready to share those success stories.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for customer service shine through. They want to see that you’re not just a fit on paper but also a great cultural match for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Job Description Contact Centre Team Leader - Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Contact Centre Team Leader role. Highlight your leadership experience and any achievements in customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about leading teams and how you’ve motivated others in the past. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When filling out your application, don’t just list your duties. Share specific examples of how you’ve helped your team achieve targets or improved customer satisfaction. We love seeing real results!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at Haier Europe!
How to prepare for a job interview at Haier Europe
✨Know the Company Inside Out
Before your interview, take some time to research Haier Europe. Understand their values, mission, and what makes them the number one home appliance brand. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Contact Centre Team Leader, you'll need to demonstrate your ability to coach and motivate a team. Prepare specific examples from your past experiences where you've successfully led a team, achieved targets, or improved performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Behavioural Questions
Expect questions that assess your approach to customer service and team management. Think about scenarios where you had to handle difficult situations or provide constructive feedback. Practising these responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team's current challenges, how success is measured, or what the training support schemes entail. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.