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- Tasks: Manage returns and customer queries while ensuring smooth order processing.
- Company: Leading home appliance business in the UK & Ireland with a customer-first approach.
- Benefits: £25,150 salary, hybrid working, 25 days holiday, and great staff discounts.
- Why this job: Join a dynamic team and help enhance customer satisfaction every day.
- Qualifications: Experience in customer service administration and strong Microsoft Office skills.
- Other info: Opportunity for personal development and collaboration across departments.
The predicted salary is between 25150 - 35150 £ per year.
As Returns Administrator, you’ll play a pivotal role in managing end-to-end service and order-related processes. You’ll support product returns, customer queries, and service administration, whilst also ensuring timely and accurate processing of customer orders across spares, consumables, and service-related goods. You’ll work closely with internal teams, external partners, and customers to ensure operational excellence and customer satisfaction.
With demonstrable experience of customer service administration and order management within a fast-paced customer centric organisation, you’ll be proficient with Microsoft Office (Excel, PowerPoint, Word, Outlook, Teams) and have strong communication and interpersonal skills (written and verbal). You’ll also have excellent attention to detail and organisational skills, the ability to manage and prioritize multiple tasks and deadlines independently, and demonstrable experience working collaboratively across departments.
Benefits:
- £25,150 Basic Salary
- 6% Pension Contribution
- Life Assurance x 4
- 25 Days Holiday + Statutory
- Hybrid Working (3 days office and 2 days home)
- Employee Assistance Program
- Enhanced Family Leave Policies
- Enhanced Sick Pay Policy
- Training support schemes to aid your development
- Brilliant staff discounts on products
- Access to Reward Gateway which offers a wide range of retailer discounts
If you have an administration background where you have worked with detailed processes and large quantities of data, then we want to hear from you. You’ll be based at our Bolton site (BL2 6PU).
Returns Administrator in Bolton employer: Haier Europe
Contact Detail:
Haier Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Returns Administrator in Bolton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at our company. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and order management. We want to see how you handle real-life scenarios, so think of examples from your past experiences that showcase your skills.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office tools, especially Excel, as they’re crucial for the Returns Administrator role. Maybe even brush up on some advanced functions to impress us during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Returns Administrator in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service administration and order management experience, as well as your proficiency with Microsoft Office. We want to see how you can contribute to our aim of operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Returns Administrator role. Share specific examples of how you've managed customer queries or processed orders in the past. Let us know how you can help us surpass customer expectations!
Showcase Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional, just like we do with our customer orders!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Haier Europe
✨Know Your Stuff
Before the interview, make sure you understand the role of a Returns Administrator inside out. Familiarise yourself with the company's processes, especially around customer service and order management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your experience with Microsoft Office, particularly Excel, as it's crucial for managing data. Prepare examples of how you've used these tools in previous roles to improve efficiency or solve problems. This will demonstrate your technical proficiency and attention to detail.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common interview questions about handling customer queries or working collaboratively with teams, so you can showcase your interpersonal skills effectively.
✨Be Organised and Proactive
During the interview, illustrate your organisational skills by discussing how you manage multiple tasks and deadlines. Share specific examples of how you've prioritised work in a fast-paced environment. This will show that you can handle the demands of the role and contribute to operational excellence.
