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- Tasks: Lead and inspire a team of customer service agents to achieve their best.
- Company: Join Haier Europe, the number one home appliance brand globally.
- Benefits: Enjoy hybrid working, attractive salary, bonuses, and great discounts.
- Why this job: Make a real impact by coaching and developing a talented team.
- Qualifications: Experience in a contact centre leadership role with a passion for coaching.
- Other info: Dynamic work environment with social events and excellent career growth.
The predicted salary is between 28800 - 43200 £ per year.
If you want a Contact Centre role that rewards you, then as a Contact Centre Team Leader – Service here at Haier Europe, you’ll coach, train and develop a team of talented customer service agents to be the best they can be and reach their full potential. As Contact Centre Team Leader – Service working at our Bolton Service Centre, in your hands, you’ll grasp every opportunity to enhance our reputation as the number one home appliance brand in the world.
With a passion for supporting, coaching and leading teams, you’ll have operational responsibility for achieving team targets and KPI’s, delivering feedback in a professional and supportive manner whilst motivating the team to surpass personal performance targets and inspiring them to deliver outstanding customer service.
Benefits:
- Attractive salary and bonus scheme
- Hybrid working
- Enhanced family leave and sick pay policies
- Up to 6% pension contribution
- 4x Life Cover
- Training support schemes to aid your development
- Free fruit and hot drinks
- Employee Assistance Program
- Brilliant staff discounts on products
- Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!
- A social committee which organises nights out and fundraising events
- Dress down Friday
- Free onsite parking
- Discounted gym membership
You’ll need to have previous experience of working within a team leader/ supervisor role in a contact centre environment, ideally within a customer service based role, as well as the ability to follow up on goals set and measure your team’s progress, whilst feeding back and offering support as and where required.
Our team leaders continuously deliver outstanding service to our customers on a daily basis and you’ll need to be able to demonstrate that you have done the same in your career, as after all, our customers are at the heart of everything that we do. If you have a background in leading or supervising teams within a contact centre environment, along with a passion for supporting and coaching colleagues to achieve high performance, then we would like to hear from you.
Our future. In your hands. Apply now.
Contact Centre Team Leader in Bolton employer: Haier Europe
Contact Detail:
Haier Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Team Leader in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Contact Centre Team Leader role. You never know who might have the inside scoop on opportunities at Haier Europe!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you’ve coached and developed teams in the past. We want to hear about your experiences that showcase your ability to motivate and inspire others!
✨Tip Number 3
Show off your passion for customer service! When you get the chance, share stories that highlight your commitment to delivering outstanding service. Remember, our customers are at the heart of everything we do at Haier Europe.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our reputation as the number one home appliance brand.
We think you need these skills to ace Contact Centre Team Leader in Bolton
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading and coaching teams. We want to see how you've motivated others to achieve their goals and deliver outstanding customer service.
Be Specific About Your Achievements: Don’t just say you’ve met targets; tell us how you did it! Use specific examples from your previous roles to demonstrate your ability to follow up on goals and measure progress effectively.
Tailor Your Application: Make your application stand out by tailoring it to the Contact Centre Team Leader role. Use keywords from the job description and show us how your skills align with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Haier Europe
✨Know Your Stuff
Before the interview, make sure you understand Haier Europe's values and what it means to be a Contact Centre Team Leader. Familiarise yourself with their products and customer service philosophy. This will help you demonstrate your passion for the role and how you can contribute to their mission.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you've successfully led a team in a contact centre environment. Highlight specific situations where you coached or motivated your team to achieve targets. This will show that you have the practical skills needed to excel in this role.
✨Be Ready to Discuss KPIs
Since achieving team targets and KPIs is crucial for this position, come prepared to discuss how you've tracked and measured performance in the past. Be ready to share strategies you used to improve team performance and how you provided constructive feedback.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training support schemes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
