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- Tasks: Lead a high-performance team to deliver exceptional customer service and meet key performance metrics.
- Company: Join a leading global appliance company with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, great benefits, and a positive work culture.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Experience in a medium to large contact centre and strong team motivation skills.
- Other info: Full-time role with hybrid working options for better work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
A leading global appliance company is looking for a Contact Centre Manager to oversee its UK Service Operation in Bolton. This role involves delivering key performance metrics and ensuring high levels of customer satisfaction.
Ideal candidates will have experience in a medium to large contact centre, with a proven ability to motivate and develop teams.
The position offers a competitive salary, benefits, and a commitment to a great work culture, aiming to delight every customer. This is a full-time opportunity with a hybrid working arrangement.
Contact Centre Service Manager: Lead a High-Performance Team in Bolton employer: Haier Europe
Contact Detail:
Haier Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Service Manager: Lead a High-Performance Team in Bolton
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company's values and recent achievements. We want to show that we’re not just interested in the role, but also in being part of their mission to delight every customer.
✨Tip Number 3
Practice common interview questions, especially those related to team management and customer satisfaction. We need to demonstrate our ability to motivate and develop teams effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Contact Centre Service Manager: Lead a High-Performance Team in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing contact centres and your ability to motivate teams. We want to see how you've delivered on key performance metrics in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've improved customer satisfaction and led high-performance teams. Let us know why you're excited about this role!
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how it aligns with our commitment to a great work culture. We love seeing candidates who can inspire and develop their teams!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Haier Europe
✨Know Your Metrics
Familiarise yourself with key performance metrics relevant to contact centres. Be ready to discuss how you've previously met or exceeded these metrics in your past roles. This shows you understand the importance of performance in delivering customer satisfaction.
✨Showcase Team Leadership
Prepare examples of how you've motivated and developed teams in a contact centre environment. Highlight specific strategies you've used to boost morale and performance, as this role is all about leading a high-performance team.
✨Understand Customer Satisfaction
Research the company's approach to customer service and be prepared to discuss how you would enhance customer satisfaction. Share your ideas on creating a positive customer experience, as this aligns with the company's commitment to delighting every customer.
✨Embrace Hybrid Work Culture
Since this position offers a hybrid working arrangement, think about how you can effectively manage a team both in-person and remotely. Be ready to discuss your experience with remote team management and how you maintain communication and engagement.
