Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire a dynamic contact centre team to deliver exceptional customer service.
- Company: Join a forward-thinking company committed to high performance and employee development.
- Benefits: Enjoy a competitive salary, 30 days leave, and fantastic staff discounts.
- Why this job: Make a real impact by fostering a customer-centric culture and driving continuous improvement.
- Qualifications: Proven experience in managing contact centres and developing team leaders.
- Other info: Flexible working hours with no late shifts and a vibrant social committee.
The predicted salary is between 36000 - 60000 £ per year.
As Contact Centre Manager – Service, you’ll have full responsibility for the UK Service Operation, delivering key metrics and efficiencies through supportive leadership and performance management. You’ll ensure your team leaders are engaged with our transformational journey and are supported in the successful adoption of change programs, resulting in improved colleague engagement and NPS scores. You will be supporting and developing the team, inspiring them and ensuring that engagement and customer NPS are at an all time high. Your authentic leadership style and proactive nature will mean that you’re able to promote continuous improvement throughout our contact centre.
Responsibilities
- You’ll have a proven track-record of creating and embedding a customer centric culture within a medium or large sized contact centre operation.
- You’ll have experience of motivating, coaching and developing team leaders as well as the ability to delegate and monitor performance against agreed KPIs.
- With an authentic leadership style, you’ll possess a continuous improvement focused mindset with a true desire to create a best in class contact centre.
- If you are a customer service manager / contact centre manager with experience in leading a customer service contact centre operation within a medium to large sized business then we want to hear from you.
Benefits
- Excellent basic salary
- Working 37.5 hours per week on a set shift pattern (including weekends)
- No late working, our contact centre closes at 6pm
- 30 days annual leave per annum, plus Christmas Day, Boxing Day and New Years' Day
- Employee Assistance Program
- Brilliant staff discounts on products
- Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out!
- A social committee which organises nights out and fundraising events
- Free onsite parking
- Discounted gym membership
Our commitment
With the strength of our brands behind you, a culture of high-performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.
Diversity and inclusion
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
Contact Centre Manager - Service in Bolton employer: Haier Europe
Contact Detail:
Haier Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Manager - Service in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Contact Centre Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. When you apply through our website, make sure to highlight how your leadership style aligns with their mission. Authenticity goes a long way!
✨Tip Number 3
Showcase your achievements! Be ready to discuss specific examples of how you've improved NPS scores or engaged teams in previous roles. Numbers speak volumes, so bring those stats to the table.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their contact centre.
We think you need these skills to ace Contact Centre Manager - Service in Bolton
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, let us see your authentic leadership style shine through. Share examples of how you've motivated and developed teams in the past, as this is key for the Contact Centre Manager role.
Highlight Customer-Centric Achievements: Make sure to emphasise your experience in creating a customer-centric culture. We want to hear about specific metrics or improvements you've driven in previous roles that showcase your impact on customer satisfaction.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read and understand your qualifications and experiences related to the job description.
Apply Through Our Website: Don’t forget to apply through our careers site! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Haier Europe
✨Know Your Metrics
As a Contact Centre Manager, you'll need to be familiar with key performance indicators (KPIs) like NPS scores and engagement levels. Before the interview, brush up on these metrics and think of examples from your past experience where you've successfully improved them.
✨Showcase Your Leadership Style
Your authentic leadership style is crucial for this role. Be prepared to discuss how you motivate and develop team leaders. Share specific stories that highlight your approach to coaching and how it has led to positive outcomes in your previous roles.
✨Emphasise Continuous Improvement
This position requires a focus on continuous improvement. Think about times when you've implemented change programs or processes that enhanced service delivery. Be ready to explain your thought process and the impact of these changes on team performance and customer satisfaction.
✨Engagement is Key
Colleague engagement is a priority for this role. Prepare to discuss strategies you've used to foster a customer-centric culture within your teams. Highlight any initiatives you've led that resulted in increased engagement and how you measured their success.
