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- Tasks: Fix appliances in customers' homes and manage your own schedule.
- Company: Join a team with three incredible brands and a culture of high performance.
- Benefits: Competitive salary, bonus potential, staff discounts, and pension contributions.
- Why this job: Enjoy autonomy, make a real difference, and grow your career in a supportive environment.
- Qualifications: Strong communication skills and a valid driving licence; experience in White Goods is a plus.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 33903 - 38423 £ per year.
Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.
As a Field Service Engineer, you’ll be visiting customers in their homes across South Birmingham and the surrounding areas, and fixing any appliance issues to get them up and running again. Managing your time through the day, you’ll keep customers and colleagues updated on your progress and keep on top of the stock levels in your van day by day. A full, valid driving licence is required.
For upselling our products you’ll be rewarded with bonus incentives on the products you sell. You’ll be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer. Ideally, we’d like experience as a White Goods Engineer. But what we really need is self-motivation and strong technical and customer service skills.
Our City and Guilds‑assured in‑house training and support has been designed to get you ready to deliver brilliant service to our customers.
Industry‑leading Benefits:- £33,903 per annum starting salary if you’re a Field Service Engineer who does not have White Goods/ Domestic Appliance experience.
- You’ll have the opportunity to earn £38,423 once you’re fully trained and meet the minimum requirements.
- £38,423 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience.
- Bonus potential of up to £2,500 per annum.
- Enhanced rate over time.
- Up to 6% pension contribution.
- Brilliant staff discounts on products and a range of retailers, entertainment, and days out.
The ability to lift & manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates are able to comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.
With the strength of our brands behind you, a culture of high‑performance that motivates you and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. Apply now.
Our commitment to diversity and inclusion helps ensure the ideas, perspectives and experiences of all colleagues supports a culture of learning and attracts world‑class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.
Field Service Engineer in Birmingham employer: Haier Europe
Contact Detail:
Haier Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Birmingham
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! As a Field Service Engineer, you'll need to demonstrate your problem-solving abilities. Set up mock scenarios or use practice questions to get comfortable with common appliance issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and potentially lead to referrals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our brilliant team!
We think you need these skills to ace Field Service Engineer in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Field Service Engineer role shine through. We want to see that you’re excited about helping customers and solving problems, so don’t hold back!
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience and skills. We’re looking for strong technical and customer service abilities, so emphasise any past roles where you’ve excelled in these areas.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our brilliant team!
How to prepare for a job interview at Haier Europe
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to white goods and domestic appliances. Familiarise yourself with common issues and solutions, as well as the brands you'll be working with. This will show your potential employer that you're not just a good communicator but also technically savvy.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond to help a customer or resolved a tricky situation. This will highlight your dedication to finding the best outcomes for customers.
✨Time Management is Key
As a Field Service Engineer, managing your time effectively is crucial. Be ready to talk about how you prioritise tasks and manage your schedule. You might even want to share a story about a time when you successfully juggled multiple responsibilities while keeping customers informed.
✨Be Ready to Upsell
The job mentions bonus incentives for upselling products, so think about how you can approach this in a way that feels natural and beneficial to the customer. Prepare to discuss any past experiences where you've successfully upsold or recommended products, focusing on how it added value for the customer.