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- Tasks: Visit customers to fix appliance issues and ensure their satisfaction.
- Company: Join a leading team with three incredible brands and a culture of high performance.
- Benefits: Competitive salary, bonus potential, staff discounts, and a strong pension contribution.
- Why this job: Enjoy autonomy in your work while making a real difference for customers.
- Qualifications: Self-motivated with strong technical and customer service skills; driving licence required.
- Other info: In-house training provided, with excellent career growth opportunities.
The predicted salary is between 33903 - 38423 £ per year.
Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.
As a Field Service Engineer, you will be visiting customers in their homes across Aberdeen and the surrounding areas, fixing any appliance issues to get them up and running again. You will manage your time through the day, keeping customers and colleagues updated on your progress and maintaining stock levels in your van.
A full, valid driving licence is required. For upselling our products, you will be rewarded with bonus incentives on the products you sell. You should be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.
Ideally, we would like experience as a White Goods Engineer. However, what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to prepare you to deliver excellent service to our customers.
Industry-leading Benefits:- £33,903 per annum starting salary if you do not have White Goods/Domestic Appliance experience, with the opportunity to earn £38,423 once fully trained and meeting minimum requirements.
- £38,423 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience.
- Bonus potential of up to £2,500 per annum.
- Enhanced rate over time.
- Up to 6% pension contribution.
- Brilliant staff discounts on products and a range of retailers, entertainment, and days out.
The ability to lift and manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates can comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.
With the strength of our brands behind you, a culture of high performance that motivates you, and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer. Our future is in your hands. Apply now.
Our commitment to diversity and inclusion helps ensure the ideas, perspectives, and experiences of all colleagues support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
We reserve the right to close this role prior to the advertised closing date should a suitable applicant be found.
Field Service Engineer in Aberdeen employer: Haier Europe
Contact Detail:
Haier Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Aberdeen
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Field Service Engineer role. You never know who might give you a leg up!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical skills and customer service. Role-play with a friend or use online resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show your enthusiasm for the position.
We think you need these skills to ace Field Service Engineer in Aberdeen
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Field Service Engineer role shine through. We want to see that you’re excited about helping customers and solving problems, so don’t hold back!
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience and skills. If you've got any background in White Goods Engineering or customer service, shout about it! We love seeing how your past roles can benefit us.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing benefits package there.
How to prepare for a job interview at Haier Europe
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to white goods and domestic appliances. Familiarise yourself with common issues and solutions, as well as the brands you'll be working with. This will show your potential employer that you're not just a good communicator but also technically savvy.
✨Show Off Your Customer Service Skills
As a Field Service Engineer, you'll be interacting with customers regularly. Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to communicate clearly and keep customers informed about their appliance repairs.
✨Time Management is Key
Since you'll be managing your own schedule, be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific strategies or tools you use to stay organised, especially when juggling multiple appointments.
✨Be Ready to Upsell
Understand the products you'll be upselling and think about how you can present them to customers. Prepare to discuss your sales experience and how you can contribute to the company's bonus incentives through effective upselling.
