Account Executive in Cheshire

Position Overview

The account executive interacts with the existing customer base and prospective clients in an assigned territory to provide quality customer service and increased sales by working with outside carriers to secure coverage not available through HAI Group products. The account executive performs analysis of the various insurance programs, eligibility requirements and rate plans to determine the appropriate insurance placement for the client’s exposures and requirements. They are responsible for overall account management functions for customers in an assigned territory including new business placement, review, negotiation and processing of renewals, policy inquiries, coverage reviews and claims and billing inquiries.

Essential Functions

• Support customer-focused activities and manage accounts and assigned customers.
• Perform renewal, selling and cross-selling activities; analyze eligibility, exposures, inspection reports, loss history, and other information to determine appropriate insurance placement.
• Evaluate performance of existing market pricing and coverage; negotiating price, or rate insurance premiums in accordance with established underwriting authority.
• Adhere to eligibility requirements, underwriting guidelines and agency agreements of insurance carrier business partners, and responsibly execute rate plans within the guidelines and underwriting authority of the authorizing insurer.
• Develop external relationships with quality companies that demonstrate strong capacity and solid customer service levels.
• Support internal operations acting as liaison and providing necessary assistance, research and support to the Underwriting department.
• Subject matter expert for assigned coverage/lines of business.

Job Requirements

• Bachelor’s degree or equivalent work experience.
• 3+ years’ experience in commercial lines service in an insurance company, agency operations.
• Resident producer license, required.
• Ability to be licensed in all 50 states.
• Travel Required (approx. 3 trips annually within the United States).
• Agency management system experience, preferred.
• Must be able to be on-site for two weeks for training upon hire in our Cheshire, CT office.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Knowledge, Skills, Abilities:

• Excellent attention to detail.
• Organizational skills, ability to handle multiple priorities while maintaining efficient workflows.
• Customer Driven - able to take initiative towards resolving agency and customer needs.
• Communication skills, both written and oral.
• Able to present ideas clearly to customers.
• Handle multiple and changing priorities.

Work Environment and Physical Demands

• Inside climate-controlled office building.
• Prolonged sitting and using a PC.
• Ability to lift 25lbs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Department Overview

The Account Services Department creates an exceptional customer experience for both current members and prospects of HAI Group. This team knows the customer’s characteristics including their challenges in the Public and Affordable housing space and builds relationships to solve those problems through HAI Group products and services. The Account Services Team represents HAI Group externally at conferences, trade shows, industry events and member/prospect visits translating the HAI Group mission and vision into every interaction. The Account Services Team members develop positive customer relationships to bring new business into the enterprise, within an assigned territory.

Company Overview

HAI Group® is the nation’s leading property-casualty insurance company founded by and dedicated to affordable housing organizations. While we are recognized as a pioneer of affordable housing insurance programs, insurance is not our only strength. We protect, preserve, and promote the sustainability of affordable housing with an array of products and services that support the challenges housing organizations face. Besides insurance, we offer risk management services, online training, and consulting services used by more than 1,500 housing organizations nationwide. Headquartered in Cheshire, Connecticut, HAI Group® was recognized as a Top Workplace from 2020-2025.

Cultural Objective

HAI Group contributes to a culture that creates a safe and healthy working environment and a space of inclusiveness and belonging for all by: exceeding our customers’ expectations, working collaboratively across the organization, embracing diversity, and demonstrating mutual respect and empathy.

HAI Group Benefits and Perks

• Bonus program eligibility.
• Annual merit increase program.
• Outstanding 401(k) plan with match and additional non-elective company contributions.
• Flexible work schedules.
• Generous paid time off including paid volunteer days and holidays.
• Medical, vision and dental Insurance.
• Company paid life, AD&D, short-term disability, and long-term disability coverage.
• HSA, and Health and Dependent Care FSA options.
• On-Site wellness: Full gym and locker rooms, private wellness room (featuring a massage chair, lounge area, vibration plate, and a refrigerator, with accommodations for use as a private lactation space), wellness initiatives, outdoor basketball and tennis/pickleball courts, walking trail, picnic pavilion area.
• Tuition reimbursement and student loan repayment program.
• Professional development.
• Community outreach.

HAI Group is an Equal Opportunity Employer.