At a Glance
- Tasks: Lead a dynamic team to deliver exceptional client experiences in the collector car market.
- Company: Join Hagerty, the world's largest insurer of collectible vehicles and a vibrant automotive community.
- Benefits: Flexible remote work, competitive salary, and opportunities for personal and professional growth.
- Other info: Work in a fast-paced environment with a positive, collaborative culture.
- Why this job: Be part of an innovative team that celebrates car culture and makes a real impact.
- Qualifications: Experience in client services or relationship management, with strong leadership skills.
The predicted salary is between 51750 - 63250 £ per year.
Say hello to Hagerty
Hagerty is a company builtby drivers fordrivers.
We put our members at the center of everything wedo andare dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love.
We’reproud to be the world’s largest insurer of collectible andenthusiastvehicles and are home to the Hagerty Drivers Club, the world’s largest car club.
Our Marketplace business presents live and digital sales across the U.
S. and Europe, we hosta number ofdriving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos.
We’recommitted to Never Stop Driving.
Ready to get in the driver’s seat? Join us!
- As a
- Client Services Manager, EMEA
, you will manage the Europe-based Client Liaisonteamensuring abest-in-classexperience for Broad Arrow clients.
You will partner with the EMEA Car Specialist team, enabling seamless client engagement across Broad Arrow auctions and Private Salesandensuring client needs are met with precisionandresponsiveness.
Additionally, you willprovide oversight and guidance for client service delivery and communications supporting the Broad Arrow Capital business.
- Whatyou’lldo
- Team Leadership & Development
- Champion a high-touch, concierge-level client experience across all pre-sale, onsite, and post-sale interactions
- Serve as a senior escalation point ensuring consistency and quality at every touchpoint
- Set and uphold service standards that reinforce Broad Arrow’s reputation for excellence in the collector car market
- Lead, mentor, and develop a distributed team, driving accountability, performance, and continuous improvement
- Establish clear standards to ensure consistency across client services function
- Consignment & Auction Preparation
- Partner closely with Client Development to support pre-sale client outreach
- Oversee the preparation and quality control of consignment packages, ensuringaccuratedocumentation, fee structures, and alignment with auction standards
- Oversee execution of client-facinglogisticsincluding catalog distribution, bidder credentialing, event RSVPs, and seating coordination
- Lead bidder registration processes for auctions, ensuring accuracy, compliance, and aseamlessclient experience
- Provide leadership and guidance to the team on client communications and expectations throughout the consignment lifecycle
- Auction & Onsite Execution
- Provide on-the-ground leadership at collector car auctions, representing Broad Arrow’s client service standards and ensuring seamless execution
- Partner with Operations and Administration teams to coordinate onsite activities, including post-sale vehicle load-out and clientlogistics
- Post-Sale Operations & Issue Resolution
- Oversee post-sale invoicing, transportation coordination, and fulfillment activities, ensuringtimelyandaccurateexecution
- Own the resolution of complex or sensitive post-sale issues for both buyers and sellers, while coaching team members on effective problem-solving and client communication
- Cross-Functional Partnership
- Workclosely with the Vice President of Sales, EMEA toensureall client relatedactivitiesare executed to the highest standard
- Work with the Director of Financial Services (Broad Arrow Capital) to ensurea seamless, high-quality client experience across financing and capital services
- This might describe you
- Bachelor’s degreeor equivalent experience
- Strong client serviceor relationship managementexperience intheauction orhigh-end hospitality industries
- Previousexperience in managing a team
- Strong attention to detailand willingness to work in a deadline-driven environment
- Exceptional organizational skills
- Polished client-facing engagement and eagerness to interact directly with clients andproblem-solve on their behalf
- Excited about working in afastpaced and innovativeenvironment with autonomy and independence
- Excellent written and verbal communications skills
- Ability to deliver under time pressureandmeetdeadlines
- High levelof integrity and work ethic
- Knowledge in Microsoftsuite
- Ability to work and manage team members successfully in both office and work from home environments
- Positive mindset with strong orientation for teamwork and collaboration
- Proficiencyin European languages is a plus, especially German, Dutchand Italian
- Other things to note
- This position is open to remote work in the United Kingdom.
However, team members whoresidenear the Broad Arrow office will follow a hybrid schedule, working from the office three days per week
- Must be flexible to work evenings/weekends, with the ability to travel internationally for auctions as needed
- Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable.
For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations.
Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable.
At Hagerty, we share the road.
We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.
We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.
- #LI-Remote
- EEO/AA
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
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Client Services Manager, EMEA in Ashton-under-Lyne employer: Hagerty
Hagerty is an exceptional employer that prioritises a collaborative and innovative work culture, offering remote work flexibility within the UK. Employees benefit from comprehensive professional development opportunities and a supportive environment that values client engagement and teamwork, making it a rewarding place to grow your career in client services.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager, EMEA in Ashton-under-Lyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hagerty. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hagerty before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Manager, EMEA in Ashton-under-Lyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hagerty:Your cover letter is your chance to shine! Tell us why you want to work at Hagerty specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hagerty!
How to prepare for a job interview at Hagerty
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
