Customer Service Advisor M/f/d in Telford

Why join the Sales & Marketing department? Each relationship with our customers is much more than a simple collaboration: it’s a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects.

What makes us unique? Our ability to offer a tailor‑made service, where technical expertise and commercial commitment come together to create an incomparable experience. Joining our sales team means taking part in an adventure where you’ll be a key player in our success. You’ll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It’s a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success. In our sales department, growth is collective: we move forward together, we learn together, and you’ll be a key driver. We are shaping tomorrow’s electrical world. You can too, Join us!

As a Customer Service Advisor M/F/D you will report to the Customer Care - Team Leader in the Sales & Marketing department based in Telford for a Permanent contract.

What you will do?

• Act as the face of the Customer Service team, delivering a seamless and best‑in‑class customer experience by taking full ownership of customer interactions and journeys.
• Build strong relationships with internal sales teams and customers, ensuring alignment, clear communication and efficient collaboration across all activities.
• Accurately process sales orders in line with defined standards, ensuring data quality, timely execution and compliance with internal procedures.
• Manage inbound calls and emails, providing fast, professional and solution‑oriented responses within agreed service levels.
• Maintain a strong level of product knowledge across all Hager brands, continuously developing expertise to better support customer needs.
• Ensure compliance with Quality, Health, Safety and Environmental standards, while adhering to all internal processes and company values.

What about you?

• You are a customer‑focused professional with a strong commitment to delivering high‑quality service and building long‑term relationships.
• You demonstrate excellent communication and interpersonal skills, with the ability to interact effectively with both internal teams and external customers.
• You are highly organised and detail‑oriented, able to manage multiple tasks while ensuring accuracy and efficiency.
• You show a strong ability to collaborate and adapt, working effectively in a dynamic environment and aligning with different stakeholders.
• You are action‑oriented and resilient, with a proactive mindset and a willingness to take ownership and drive results.
• You are comfortable working with ambiguity and demonstrate a strong sense of accountability, always acting with professionalism and integrity.

What we offer?

• Personalized onboarding experience program designed to make your first days smooth.
• Opportunities to learn and grow through Hager Group’s awarded Hi University.
• Internal career opportunities, over 25% of our recruitments are through internal mobility.

What are the recruitment stages?

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager & the recruiter.
• A second Interview will be then organized with the N+2 & the HR manager.

Our success relies on collective energy. Apply now and power up your future with us!