Customer Service Advisor M/F/D in Telford

Why join the Sales & Marketing department? Each relationship with our customers is much more than a simple collaboration: it's a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day‑to‑day needs as for their most ambitious projects.

What makes us unique? Our ability to offer a tailor‑made service, where technical expertise and commercial commitment come together to create an incomparable experience. Joining our sales team means taking part in an adventure where you'll be a key player in our success. You'll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It's a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success. In our sales department, growth is collective: we move forward together, we learn together, and you'll be a key driver. We are shaping tomorrow’s electrical world. You can too, Join us!

As a Customer Service Advisor M/F/D you will report to the Customer Care - Team Leader in the Sales & Marketing department based in Telford for a Permanent contract.

What you will do?

• Act as the face of the Customer Service team, delivering a seamless and best‑in‑class customer experience by taking full ownership of customer interactions and journeys.
• Build strong relationships with internal sales teams and customers, ensuring alignment, clear communication and efficient collaboration across all activities.
• Accurately process sales orders in line with defined standards, ensuring data quality, timely execution and compliance with internal procedures.
• Manage inbound calls and emails, providing fast, professional and solution‑oriented responses within agreed service levels.
• Maintain a strong level of product knowledge across all Hager brands, continuously developing expertise to better support customer needs.
• Ensure compliance with Quality, Health, Safety and Environmental standards, while adhering to all internal processes and company values.

What about you?

• You are a customer‑focused professional with a strong commitment to delivering high‑quality service and building long‑term relationships.
• You demonstrate excellent communication and interpersonal skills, with the ability to interact effectively with both internal teams and external customers.
• You are highly organised and detail‑oriented, able to manage multiple tasks while ensuring accuracy and efficiency.
• You show a strong ability to collaborate and adapt, working effectively in a dynamic environment and aligning with different stakeholders.
• You are action‑oriented and resilient, with a proactive mindset and a willingness to take ownership and drive results.
• You are comfortable working with ambiguity and demonstrate a strong sense of accountability, always acting with professionalism and integrity.

What we offer?

• Personalized onboarding experience program designed to make your first days smooth.
• Opportunities to learn and grow through Hager Group's awarded Hi University.
• Internal career opportunities; over 25% of our recruitments are through internal mobility.

What are the recruitment stages?

• Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
• You will be invited for a first interview with the hiring manager and the recruiter.
• A second interview will then be organized with the N+2 and the HR manager.

Our success relies on collective energy. Apply now and power up your future with us!