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- Tasks: Provide on-site technical support and assist customers with electrical installation products.
- Company: Join a leading company known for its customer partnerships and innovative solutions.
- Benefits: Personalised onboarding, growth opportunities, and a supportive work environment.
- Why this job: Make a real impact by helping customers and enhancing their experience with our products.
- Qualifications: Electrical experience and strong communication skills are essential.
- Other info: Great career growth potential with over 25% of roles filled internally.
The predicted salary is between 30000 - 42000 £ per year.
Technical Support Engineer – Field Based H/F/X
1 day ago Be among the first 25 applicants
Why join the Project Support Centre department?
Each relationship with our customers is much more than a simple collaboration: it\’s a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects. What makes us unique? Our ability to offer a tailor‑made service, where technical expertise and commercial commitment come together to create an incomparable experience.
As part of the Project Support Centre Team, you will ensure that we provide a market leading field based Technical Support Service to both our Sales Teams and Customers for electrical installation system products and tools including software. When not working in the field, you will be expected to support the Technical department by assisting with phone-based inquiries.
As a Technical Support Engineer – Field Based H/F/X you will report to Pre‑Post‑Sales Support – Team Leader in the Sales department based in Telford for a Permanent contract.
What you will do?
- Deliver on‑site services, including equipment erection, testing, modifications, and rectification work
- Provide nationwide telephone‑based technical support, ensuring a high‑quality customer experience when not deployed in the field
- Assist sales teams and customers by supplying accurate technical specifications and guidance on product selection
- Act as a technical expert during sales visits, providing support to the sales team and building trust with customers
What about you?
- City & Guilds / HNC or other relevant Electrical experience
- Experienced in working in a site environment
- Relevant CSCS Card to enable working on our equipment at sites
- Customer driven and great communication skills
- Desire for personal learning & development
What we offer?
- Personalized onboarding experience program designed to make your first days smooth
- Opportunities to learn and grow through Hager Group\’s awarded Hi University.
- Internal career opportunities, over 25% of our recruitments are through internal mobility
What are the recruitment stages?
- Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange.
- You will be invited for a first interview with the hiring manager & the recruiter
- A second Interview will be then organized with the N+2 & the HR manager
Our success relies on collective energy. Apply now and power up your future with us!
Seniority level
Entry level
Employment type
Full-time
Job function
Appliances, Electrical, and Electronics Manufacturing
Referrals increase your chances of interviewing at Hager UK by 2x
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Technical Support Engineer - Field Based H/F/X employer: Hager UK
Contact Detail:
Hager UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Field Based H/F/X
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical knowledge! As a Technical Support Engineer, you'll need to demonstrate your expertise. Brush up on relevant electrical concepts and be ready to discuss how you've applied them in real-world scenarios.
✨Tip Number 3
Show off your communication skills! Since you'll be working closely with customers and sales teams, practice explaining complex technical information in simple terms. This will highlight your ability to build trust and rapport.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Technical Support Engineer - Field Based H/F/X
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Technical Support Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your electrical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We love seeing genuine enthusiasm for what we do at StudySmarter.
Showcase Your Communication Skills: As a Technical Support Engineer, communication is key. In your application, highlight any experiences where you’ve successfully communicated complex technical information to customers or colleagues. We value clarity and approachability!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Hager UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to electrical installation systems and tools. Familiarise yourself with the products you'll be supporting, as well as any common issues customers might face. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
As a Technical Support Engineer, you'll need to communicate effectively with both customers and sales teams. Practice explaining complex technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully to questions.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a customer facing a technical issue. Think of examples from your past experiences where you've successfully resolved problems or provided excellent customer service. This will highlight your problem-solving skills and customer-driven approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the onboarding process, or opportunities for personal development. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
