Customer Service - Sales Admin Specialist M/F/X in Telford

Location: Telford, West Midlands, Great Britain

Why join the Sales department? Each relationship with our customers is much more than a simple collaboration: it’s a true partnership founded on trust and proximity. This approach enables us to exceed expectations, providing answers that are as effective for their day-to-day needs as for their most ambitious projects.

What makes us unique? Our ability to offer a tailor‑made service, where technical expertise and commercial commitment come together to create an incomparable experience. Joining our sales team means taking part in an adventure where you’ll be a key player in our success. You’ll be on the front line, driving our sales strategy with a proactive approach and innovative solutions, while embodying true leadership in every exchange. It’s a challenge worthy of your ambition: combining a passion for customer relations with technical mastery to turn every opportunity into a success. In our sales department, growth is collective: we move forward together, we learn together, and you’ll be a key driver. We are shaping tomorrow’s electrical world. You can too, Join us!

We are looking for our future Customer Contact Centre Agent M/F/X based in Telford for a permanent contract.

What you will do? As the face of our Customer Contact Centre, in order to ensure a seamless and exceptional customer experience, your role will involve developing meaningful relationships with our customers, taking ownership of their journeys with us, and providing a best‑in‑class level of service. Your duties will include:

• Serve as the primary point of contact for customer inquiries and issues.
• Handle all inbound calls and emails, ensuring efficient and accurate responses to customer inquiries.
• Collaborate with internal and external sales teams to process sales orders and maintain alignment with company standards.
• Perform administrative duties promptly and professionally, adhering to Health & Safety and company quality standards.
• Develop a strong understanding of all Hager products through self-learning and training, ensuring knowledgeable customer support.
• Build and maintain excellent relationships with internal stakeholders to enhance overall customer satisfaction.

What about you? With relevant experience in this area of competencies, you will have:

• Demonstrated ability to excite and engage customers by providing exceptional service.
• Strong ability to collaborate with internal teams and communicate effectively with customers and colleagues.
• Proven ability to drive for results, take action, and adapt to changing situations.
• Capability to drive engagement, inspire others, and demonstrate courage in decision‑making.
• Ability to manage ambiguity, drive vision and purpose, and contribute to the strategic direction of the Customer Contact Centre.

What we offer?

• Personalized onboarding experience program designed to make your first days smooth.
• Opportunities to learn and grow through Hager Group's awarded HiUniversity.
• Internal career opportunities, over 25% of our recruitments are through internal mobility.

What are the recruitment stages?

Once your CV has been selected, you will be contacted by a recruiter for an initial phone exchange. You will be invited for a first interview with the hiring manager & the recruiter. A second interview will then be organized with the N+2 & the HR manager.

Our success relies on collective energy. Apply now and power up your future with us!