At a Glance
- Tasks: Support daily bar operations and lead a passionate team to deliver exceptional customer experiences.
- Company: Join Hagen, a growing business with a focus on hospitality and teamwork.
- Benefits: Competitive salary, 28 days' holiday, free coffee, and flexible working options.
- Other info: Opportunities for career development and travel with new store openings.
- Why this job: Take the next step in your hospitality career and make a real impact.
- Qualifications: Previous supervisory experience and a passion for customer service.
The predicted salary is between 24750 - 30250 £ per year.
Location: London
Job Type: Full-time
At Hagen, our Assistant Managers play a key role in supporting the day-to-day running of the bars. Working alongside the General Manager, you'll help lead the team, deliver exceptional customer experiences, and ensure our high standards are maintained every day.
What you'll be doing:
- Supporting the General Manager with the daily operation of the bar.
- Leading shifts and ensuring smooth, efficient service.
- Coaching, motivating, and developing the team on the shop floor.
- Delivering exceptional hospitality and leading by example.
- Supporting recruitment, onboarding, and training of new team members.
- Helping to manage rotas, labour, stock, and ordering.
- Maintaining outstanding standards of coffee quality, food safety, cleanliness, and presentation.
- Monitoring store performance and helping to achieve sales and operational targets.
- Resolving customer queries professionally and confidently.
- Taking ownership of the café in the General Manager's absence.
What we're looking for:
- Previous supervisory or management experience in hospitality or retail.
- A natural leader who enjoys developing and supporting others.
- Passion for delivering exceptional customer service.
- Strong organisational and communication skills.
- Ability to work confidently in a fast-paced environment.
- A proactive, positive attitude with excellent attention to detail.
- Commercial awareness and a willingness to learn and grow.
- Flexible to work early mornings, evenings, weekends, and bank holidays.
Why join Hagen?
- £29,000 - £32,000 and performance based bonus.
- 28 days' holiday.
- Paid birthday off.
- Flexible working, including compressed hours where possible.
- Salary sacrifice schemes (EVs, electronics and more).
- Enhanced maternity and paternity leave.
- Discount on Hagen products.
- Free coffee on and off shift.
- Career development with clear internal progression opportunities.
- Opportunities to travel and support new store openings.
- Be part of a growing business where your contribution makes a real impact.
If you're ready to take the next step in your hospitality career and help lead a passionate team, we'd love to hear from you.
Assistant Manager in London employer: Hagen
At Hagen, we pride ourselves on being an exceptional employer in the heart of Knightsbridge, where our team thrives in a vibrant and supportive work culture. With competitive pay, flexible working patterns, and a commitment to employee growth through career development opportunities, we ensure that every Barista not only crafts outstanding coffee but also enjoys a fulfilling and rewarding career. Join us for a chance to be part of a passionate team that values genuine hospitality and offers unique perks like free coffee and paid birthdays off.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hagen. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hagen
Don't be shy about reaching out to Hagen directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hagen and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hagen
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
