At a Glance
- Tasks: Support the General Manager in running a vibrant pub and develop your team.
- Company: Join London's biggest independent pub company with a fun, family atmosphere.
- Benefits: Competitive salary, bonuses, discounts, and 28 days holiday.
- Other info: Enjoy annual trips abroad and regular management incentives.
- Why this job: Make strategic decisions and grow your career in an award-winning environment.
- Qualifications: 1+ years of management experience and a passion for people.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to London's biggest independent pub company! Urban Pubs & Bars was founded in 2014 and has since expanded to an estate of over 67 pubs, bars and restaurants across London.
In 2018, Urban Pubs & Bars was ranked number 28 in the Sunday Times Virgin Atlantic Fast Track 100 list, recognising Britain's private companies with the fastest-growing sales. We were then nominated for 2 Publican Awards in 2020, winning the award for ‘Best Managed Pub Company - 2-50 sites’ on the night. In 2021, Urban was awarded 'Best Food-led Pub Company 2021' at the R200 awards, and once again won ‘Best Managed Pub Company - 2-50 sites’ in 2023. Most recently, we won ‘Best Managed Pub Company - 2-50 sites’ and Best food offering in 2026, and in 2025 & 2026 we were recognised by Sunday Times in the Top 100 Companies to work for.
Urban Pubs, Bars and Restaurants are currently recruiting for a talented and ambitious Assistant Manager with personality & charisma for our expanding group. Located on Balham High Street, The Hagen & Hyde is our beautiful drinking hole and late-night mainstay for South London.
The Role: As Assistant Manager you will support the General Manager in all aspects of running the venue as if it were your own business. Be business savvy and demonstrate great commercial understanding. Your team will look up to you; it's essential to train, nurture and develop your staff to maintain incredibly high standards and customer satisfaction. This role would also suit an aspiring Supervisor looking for their first Assistant Manager position as you will be given the opportunity to train, personally develop and progress your career as the company continues to grow.
What we are looking for:
- Wear your heart on your sleeve, take ownership, be bold and run the business as if it's your own.
- Be cool, calm and collected, manage pressure with ease; nothing can phase you.
- You’re not precious. We leave our egos at the door and help get things done.
- Must have minimum 1 year’s experience as a manager depending on the property being looked at.
- Solid communication and organisational skills, be approachable.
- Superb customer & floor service skills.
- An entrepreneurial flair.
- Passionate about people, training, mentoring, growing a team but most importantly, loves to have fun.
What's in it for me:
- A competitive salary & bonus scheme.
- Training and development.
- Career progression and promotion opportunities with regular new openings around the corner.
- 30% discount across all our pubs, bars and restaurants.
- The opportunity to make strategic decisions within your business – take ownership and Be Fearless.
- Annual team trips abroad, regular management incentives and socials – a fun, family atmosphere.
- 28 days holiday.
- Employee Assistance Programme (EAP).
- An awesome referral scheme up to £1000!
- Birthdays are for celebrating, so have the day off on us.
- Cycle to work scheme.
Interested in hearing more? Get in touch so we can arrange to meet up and show you around.
Assistant Manager employer: Hagen & Hyde
Urban Pubs & Bars is an award-winning independent pub company that offers a vibrant and supportive work environment in the heart of London. With a strong focus on employee development, competitive salaries, and a fun, family-like atmosphere, we provide ample opportunities for career progression and personal growth. Join us at The Hagen & Hyde, where you can take ownership of your role, enjoy generous discounts, and participate in exciting team events while being part of a rapidly growing and recognised brand.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hagen & Hyde. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hagen & Hyde
Don't be shy about reaching out to Hagen & Hyde directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hagen & Hyde and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hagen & Hyde
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
