At a Glance
- Tasks: Lead daily operations and ensure high-quality care delivery for supported accommodation services.
- Company: Caring Locals, dedicated to providing exceptional support in a positive environment.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Other info: Join a dynamic team focused on quality improvement and compliance.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care environments and strong leadership abilities required.
The predicted salary is between 29700 - 36300 £ per year.
The People & Operations Lead is responsible for overseeing the day-to-day operational delivery of Caring Locals’ services, ensuring high-quality support to clients, strong coordination of care, and smooth running of our supported accommodation services.
Working closely with the Director & Registered Manager, this role supports the regulatory, administrative, and staffing responsibilities typically associated with the Registered Manager function.
The People & Operations Lead also acts as the key link between care coordination, team leaders, and frontline staff, maintaining a consistent, positive, and compliant service.
Requirements
- A. Operational Leadership
- Lead the daily operations of care delivery and supported accommodation services.
- Ensure all services run efficiently, safely, and in alignment with company policies and CQC expectations.
- Oversee shift planning, staff allocation, rota management, and emergency cover arrangements.
- Support implementation of new systems, processes, and operational improvements.
- B. Care Coordination & Service Quality
- Oversee all referrals, assessments, staff matching, and service start-ups.
- Ensure support plans, risk assessments, and documentation are up to date and in compliance with regulatory standards.
- Work with the Director to continuously drive quality improvements.
- Monitor service user experience and ensure timely resolution of issues or complaints.
- Provide leadership, guidance, and support to Team Leaders and frontline staff.
- Support recruitment, onboarding, training, performance reviews, and disciplinary procedures.
- Promote a positive workplace culture and ensure staff feel supported and valued.
- Monitor staff performance, attendance, and compliance with company policies (including clock-in systems).
- Work directly with the Team Leader to ensure supported accommodation services operate smoothly.
- Ensure staff are deployed appropriately and support packages are delivered to a high standard.
- Maintain effective communication between accommodation staff, external professionals, and management.
- E. Compliance & Reporting
- Support the Director & Registered Manager in meeting all CQC requirements.
- Assist with audits, incident reporting, quality assurance checks, and compliance monitoring.
- Produce operational reports, including staffing, service user updates, and KPI tracking.
- Maintain accurate records and ensure data protection standards are met.
Skills & Experience Required
- Experience in a care, supported living, or social care environment.
- Strong leadership and people-management skills.
- Excellent organisational and time-management abilities.
- Strong understanding of safeguarding, risk management, and care delivery.
- Ability to manage a fast-paced service and coordinate multiple teams.
- Strong communication and problem-solving skills.
- Experience working under CQC-regulated standards.
- Experience managing supported living or supported accommodation services.
- NVQ Level 3 or 5 in Health & Social Care or equivalent (or willingness to work towards it).
- Knowledge of rota systems, workforce planning, or HR processes.
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People & Operations Lead in London employer: HagbroAi
Caring Locals is an exceptional employer that prioritises the growth and wellbeing of its employees while making a meaningful impact in the lives of young people. With a supportive and inclusive work culture, staff benefit from ongoing training and career development opportunities, competitive pay, and the chance to foster independence and resilience in residents. Working in semi-independent accommodation allows you to engage directly with the community, ensuring that your contributions lead to positive outcomes for those you support.
