At a Glance
- Tasks: Lead daily operations and ensure high-quality care delivery for supported accommodation services.
- Company: Caring Locals, dedicated to providing exceptional support in a positive environment.
- Benefits: Competitive salary, supportive culture, and opportunities for professional growth.
- Other info: Join a dynamic team focused on quality improvement and compliance.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in care environments and strong leadership abilities required.
The predicted salary is between 29700 - 36300 £ per year.
The People & Operations Lead is responsible for overseeing the day-to-day operational delivery of Caring Locals’ services, ensuring high-quality support to clients, strong coordination of care, and smooth running of our supported accommodation services.
Working closely with the Director & Registered Manager, this role supports the regulatory, administrative, and staffing responsibilities typically associated with the Registered Manager function.
The People & Operations Lead also acts as the key link between care coordination, team leaders, and frontline staff, maintaining a consistent, positive, and compliant service.
Requirements
- A. Operational Leadership
- Lead the daily operations of care delivery and supported accommodation services.
- Ensure all services run efficiently, safely, and in alignment with company policies and CQC expectations.
- Oversee shift planning, staff allocation, rota management, and emergency cover arrangements.
- Support implementation of new systems, processes, and operational improvements.
- B. Care Coordination & Service Quality
- Oversee all referrals, assessments, staff matching, and service start-ups.
- Ensure support plans, risk assessments, and documentation are up to date and in compliance with regulatory standards.
- Work with the Director to continuously drive quality improvements.
- Monitor service user experience and ensure timely resolution of issues or complaints.
- Provide leadership, guidance, and support to Team Leaders and frontline staff.
- Support recruitment, onboarding, training, performance reviews, and disciplinary procedures.
- Promote a positive workplace culture and ensure staff feel supported and valued.
- Monitor staff performance, attendance, and compliance with company policies (including clock-in systems).
- Work directly with the Team Leader to ensure supported accommodation services operate smoothly.
- Ensure staff are deployed appropriately and support packages are delivered to a high standard.
- Maintain effective communication between accommodation staff, external professionals, and management.
- E. Compliance & Reporting
- Support the Director & Registered Manager in meeting all CQC requirements.
- Assist with audits, incident reporting, quality assurance checks, and compliance monitoring.
- Produce operational reports, including staffing, service user updates, and KPI tracking.
- Maintain accurate records and ensure data protection standards are met.
Skills & Experience Required
- Experience in a care, supported living, or social care environment.
- Strong leadership and people-management skills.
- Excellent organisational and time-management abilities.
- Strong understanding of safeguarding, risk management, and care delivery.
- Ability to manage a fast-paced service and coordinate multiple teams.
- Strong communication and problem-solving skills.
- Experience working under CQC-regulated standards.
- Experience managing supported living or supported accommodation services.
- NVQ Level 3 or 5 in Health & Social Care or equivalent (or willingness to work towards it).
- Knowledge of rota systems, workforce planning, or HR processes.
- #J-18808-Ljbffr
People & Operations Lead in London employer: HagbroAi
C caring Locals is an exceptional employer that prioritises the growth and well-being of its employees while making a meaningful impact in the lives of young people. With a supportive work culture that fosters collaboration and professional development, staff are encouraged to enhance their skills and advance their careers. Located in Greater London, the company offers unique opportunities to engage with diverse communities and contribute to positive change in a vibrant urban setting.
StudySmarter Expert Advice🤫
We think this is how you could land People & Operations Lead in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at HagbroAi.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from HagbroAi!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like HagbroAi, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at HagbroAi or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace People & Operations Lead in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to HagbroAi:Before hitting send, make sure to tailor your application specifically to HagbroAi! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at HagbroAi
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
