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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and deliver exceptional customer service.
- Company: Join Belstaff, a brand that champions independent spirits and innovation.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Why this job: Make a real impact in luxury retail while developing your leadership skills.
- Qualifications: Experience in retail and a passion for customer service.
- Other info: Be part of a diverse team committed to excellence and creativity.
The predicted salary is between 30000 - 40000 £ per year.
Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.
A Bit About Belstaff: Belstaff is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines, and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.
We are currently searching for a Supervisor to join the team. The purpose of this role is to work closely with and supervise the team on the shop floor on a daily basis, driving sales, coaching and mentoring in order to ensure the achievement of set sales and profit targets for the store.
Responsibilities include:
- CUSTOMER SERVICE: To ensure that the client is the main focus for the staff at all times. To set a standard that exceeds the benchmark for customer service within the premium/luxury retail industry. This includes ensuring the team are fully conversant with all products and services available in the store including product care, aftersales and stock availability.
- To create a dynamic and positive team in order to maintain an environment in the store conducive to generating sales.
- To ensure team are fully conversant with the history of Belstaff and use this information when communicating with clients.
- To develop and ensure good internal customer service with all other Belstaff Stores and with Head Office.
- To deal with complaints effectively & efficiently in line with Company policy.
- To ensure customer service levels consistently meet and exceed company expectations.
- To oversee and provide training and coaching to ensure senior sales and sales consultants achieve and maintain outstanding customer service standards.
SALES & FINANCIAL TARGETS: Achieve individual and store set sales targets on a daily, weekly, monthly, quarterly and annual basis. Understand and monitor weekly and monthly product sell through, assessing trends of best sellers and reacting to stock levels in the store.
KPI: To exceed personal monthly KPIs as set by Store Manager. To be aware of and assist in the achievement of Store KPI’s as set by the Store Manager on a monthly basis.
VISUAL MERCHANDISING: To ensure that the merchandising is in line with the Belstaff image and commercial objectives of the store.
ADMINISTRATION: Ensure any administrative aspects of the job are carried out and completed within the required timelines.
COMMUNICATION: To hold regular team briefing sessions using all forms of communication available.
STAFFING: Daily task planning & ensuring completion of tasks by self and other staff.
HEALTH & SAFETY: To be aware of and follow all company rules and HSE legislation.
STOCK AND SECURITY: All Belstaff stock is the responsibility of all teams. To be aware of Company, Store Security, cash handling and key holding procedures and ensure they are adhered to at all times.
MISCELLANEOUS: To respond to any reasonable request made by Management.
We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.
Supervisor in Sheffield employer: Hagabadet
Contact Detail:
Hagabadet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Sheffield
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Belstaff's history, products, and values. This way, when you walk into that interview, you can show off your passion and understanding of what makes Belstaff unique.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events where Belstaff is involved. Building relationships can give you insider info and might just land you a recommendation.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the Supervisor role. Think about examples from your past experiences that demonstrate your ability to lead, drive sales, and provide top-notch customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Belstaff team. Don’t forget to follow up after applying!
We think you need these skills to ace Supervisor in Sheffield
Some tips for your application 🫡
Show Your Independent Spirit: When writing your application, let your personality shine through! We want to see how you embody that independent spirit Belstaff is all about. Share your unique experiences and how they relate to the role of Supervisor.
Tailor Your Application: Make sure to customise your application for the Supervisor position. Highlight your relevant skills in customer service, sales, and team leadership. We love seeing how you can contribute to our legacy!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This helps us understand your qualifications quickly and easily, making a great first impression!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Belstaff team!
How to prepare for a job interview at Hagabadet
✨Know Your Brand Inside Out
Before your interview, dive deep into Belstaff's history, values, and product range. Understanding the brand's legacy and its commitment to innovation will help you connect with the interviewers and demonstrate your passion for the role.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead by example. Prepare examples of how you've successfully coached or mentored team members in the past. Highlight your ability to drive sales and create a positive team environment, as this aligns perfectly with what Belstaff is looking for.
✨Prepare for Customer Service Scenarios
Belstaff places a strong emphasis on exceptional customer service. Think of specific situations where you've gone above and beyond for a customer. Be ready to discuss how you would handle complaints and ensure client satisfaction, showcasing your problem-solving skills.
✨Visual Merchandising Matters
Since visual merchandising is key to the role, brush up on best practices and be prepared to discuss how you would maintain high standards in-store. Bring ideas on how to present products that reflect Belstaff's image and commercial objectives, showing your creativity and attention to detail.