Supervisor in Seaham

Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.

A Bit About Belstaff: Belstaff is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race‑car drivers, windproof smocks for Marines, and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: an independent spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new.

We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day. We are currently searching for a Supervisor to join the team. The purpose of this role is to work closely with and supervise the team on the shop floor on a daily basis, driving sales, coaching and mentoring in order to ensure the achievement of set sales and profit targets for the store.

Responsibilities:

• Customer Service: Ensure that the client is the main focus for the staff at all times. Set a standard that exceeds the benchmark for customer service within the premium/luxury retail industry. Create a dynamic and positive team environment conducive to generating sales. Ensure the team is fully conversant with the history of Belstaff and use this information when communicating with clients. Deal with complaints effectively and efficiently in line with Company policy.
• Sales & Financial Targets: Achieve individual and store set sales targets on a daily, weekly, monthly, quarterly, and annual basis. Understand and monitor weekly and monthly product sell-through, assessing trends of best sellers and reacting to stock levels in the store. Report daily, weekly, and monthly to Store Manager on sales patterns and propose actions based on business trends.
• Visual Merchandising: Ensure that the merchandising is in line with the Belstaff image and commercial objectives of the store. Maintain high standards of housekeeping throughout the store at all times.
• Administration: Ensure any administrative aspects of the job are carried out and completed within the required timelines.
• Communication: Hold regular team briefing sessions using all forms of communication available. Ensure communication flow with Team and Store Management.
• Staffing: Daily task planning and ensuring completion of tasks by self and other staff. Understand how to produce monthly staffing schedules that ensure proper coverage.
• Health & Safety: Be aware of and follow all company rules and HSE legislation.
• Stock & Security: All Belstaff stock is the responsibility of all teams. Ensure team is aware of how to use tagging and other security systems in store.
• Miscellaneous: Respond to any reasonable request made by Management. Undertake further duties as your skills, qualifications, and experience allow.

We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates.