Keyholder in Manchester

Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.

A Bit About Belstaff

Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: an Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.

Keyholder Responsibilities

• Set the sales benchmark in the store, consistently driving sales, achieving personal sales targets, and encouraging other sales colleagues to achieve theirs.
• Create and be part of a dynamic and positive team to maintain an environment conducive to generating sales.
• Greet, advise, and help clients.
• Assist clients with the best products to suit their needs.
• Confidently and professionally answer questions and queries from clients.
• Cross-sell and upsell across all product offers in store, ensuring the client is walked through the in‑store collection.
• Ensure the client is the main focus at all times, setting a standard that exceeds the benchmark for customer service within the luxury retail industry.
• This includes being fully conversant with all products and services available, including product care, waxing, customisation, aftersales and stock availability.
• Ensure customer service levels consistently meet and exceed company expectations.
• Be the role model regarding customer service and sales standards at all times.
• Stay up to date on local events and current affairs to promote conversation with clients.
• Develop and ensure good internal customer service with all other Belstaff stores and with Head Office.
• Professionally handle customer complaints and issues.
• Understand Belstaff’s global and international positioning.

Stock & Security

• All Belstaff stock is the responsibility of all teams.
• Be aware of company and store security procedures and ensure they are adhered to at all times.
• Adhere to tagging & other security systems in store.
• Protect all stock at all times.
• Remain alert to the possibility of theft and follow company procedures to minimise the opportunity for theft.
• Maintain standards of storing stock on the shop‑floor and back of house.
• Participate in all audits and counts.

Visual Merchandising

• Ensure merchandising is in line with the Belstaff image and commercial objectives of the store.
• Ensure that stock is correctly labelled, tagged, and available on the shop floor at all appropriate times.
• Ensure that stock is in the best possible condition for sale at all times.
• If any product is not on the shop floor, it should be stored to avoid damage.

Other Key Duties

• When allocated key holding duties, ensure that these are conducted in accordance with company procedures.
• Liaise with store manager and other managers/supervisors on day‑to‑day decisions regarding safety, profitability, and legal issues within the store.

Health & Safety and Security

• Be aware of and follow all company rules and HSE legislation.

Position is a 40‑hour per week contract. You may be required to undertake such further duties as your skills, qualifications and experience allow or as may be assigned by the company from time to time. We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates, so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.