Supervisor in London

Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.

A Bit About Belstaff: Belstaff is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.

We are currently searching for a Supervisor to join the team. The purpose of this role is to work closely with and supervise the team on the shop floor on a daily basis, driving sales, coaching and mentoring in order to ensure the achievement of set sales and profit targets for the store.

Responsibilities:

• Customer Service: Ensure that the client is the main focus for the staff at all times. Set a standard that exceeds the benchmark for customer service within the premium/luxury retail industry. Create a dynamic and positive team environment conducive to generating sales. Ensure the team is fully conversant with the history of Belstaff and use this information when communicating with clients. Deal with complaints effectively and efficiently in line with Company policy.
• Sales & Financial Targets: Achieve individual and store set sales targets on a daily, weekly, monthly, quarterly and annual basis. Understand and monitor weekly and monthly product sell through, assessing trends of best sellers and reacting to stock levels in the store. Report daily, weekly and monthly to Store Manager on sales patterns and propose actions based on business trends.
• KPIs: Exceed personal monthly KPIs as set by Store Manager. Assist in the achievement of Store KPI’s as set by the Store Manager on a monthly basis.
• Visual Merchandising: Ensure that the merchandising is in line with the Belstaff image and commercial objectives of the store. Maintain the teams understanding of the company policy on VM standards.
• Administration: Carry out and complete any administrative aspects of the job within the required timelines.
• Communication: Hold regular team briefing sessions using all forms of communication available. Ensure communication flow with Team and Store Management.
• Staffing: Daily task planning & ensuring completion of tasks by self and other staff. Understand how to produce monthly staffing schedules.
• Health & Safety: Be aware of and follow all company rules and HSE legislation.
• Stock and Security: All Belstaff stock is the responsibility of all teams. Be aware of Company, Store Security, cash handling and key holding procedures.
• Miscellaneous: Respond to any reasonable request made by Management.

We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates.