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For Companies At a Glance
- Tasks: Drive sales, provide exceptional customer service, and maintain visual merchandising standards.
- Company: Join Belstaff, a brand that champions independent spirits and innovation.
- Benefits: Competitive pay, dynamic team environment, and opportunities for personal growth.
- Why this job: Be part of a legacy while making a real impact in luxury retail.
- Qualifications: Passion for customer service and sales experience preferred.
- Other info: Embrace diversity and enjoy a supportive recruitment process.
The predicted salary is between 24000 - 36000 £ per year.
Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.
A Bit About Belstaff
Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.
We are currently searching for a Keyholder to join the team to maximise sales revenue within the Store whilst building a strong client base and providing an entrepreneurial level of customer service which sets the highest benchmark for the brand. As well as acting as the role model on the shop floor in terms of sales and customer service, this role includes supporting the team in order to deliver budget goals and customer service excellence, as well as ensuring the visual merchandise presentation reflects the brand vision and meets the highest standards possible. Strong relationships with clients, the sales team and the local business community must be built and maintained. This role is on a 40-hour per-week contract.
Responsibilities
- To set the sales benchmark in store consistently driving sales, achieving personal sales targets and enabling and encouraging other sales colleagues to achieve theirs.
- To help create and be part of a dynamic and positive team in order to maintain an environment in the store conducive to generating sales.
- To greet, advise and help clients.
- To assist clients on the best products to suit their needs.
- To confidently and professionally answer questions and queries from clients.
- To be able to confidently cross sell and upsell across all product offers in store, ensuring the client is walked through the in store collection.
- To ensure that the client is the main focus at all times.
- To set a standard that exceeds the benchmark for customer service within the luxury retail industry.
- To ensure customer service levels consistently meet and exceed company expectations.
- To be the role model regarding customer service and sales standards at all times.
- To be up to date on local events and current affairs in order to promote conversation with clients.
- To develop and ensure good internal customer service with all other Belstaff Stores and with Head Office.
- Professionally handling customer complaints and issues.
- To understand Belstaff’s Global and International positioning.
Stock & Security
- All Belstaff stock is the responsibility of all teams.
- To be aware of Company and Store Security procedures and ensure they are adhered to at all times.
- To ensure tagging & other security systems are adhered to in store.
- To ensure that all stock is protected at all times.
- To be alert to the possibility of theft and follow Company procedures to minimise the opportunity for theft.
- To ensure the standards of storing stock on the shop-floor and back of house are maintained.
- To participate in all audits and counts.
Visual Merchandising
- To ensure that the merchandising is in line with the Belstaff image and commercial objectives of the store.
- To ensure that stock is correctly labelled, tagged and available on the shop floor at all appropriate times.
- Ensuring that the stock is in the best possible condition for sale at all times.
Other Key Duties
- When allocated key holding duties, ensuring that these are conducted in accordance with Company procedures.
- Must liaise with Store Manager and other Managers/Supervisor on day to day decisions, regarding safety, profitability and legal issues within the store.
H&S and Security
- To be aware of and follow all company rules and HSE legislation.
- You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you by the Company from time to time.
We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.
Keyholder employer: Hagabadet
Contact Detail:
Hagabadet Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder
✨Tip Number 1
Get to know Belstaff inside out! Familiarise yourself with their products, history, and values. This will not only help you stand out during interviews but also show your genuine interest in the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events where Belstaff is involved. Building relationships can give you insider info and might just land you a referral!
✨Tip Number 3
Practice your sales pitch! As a Keyholder, you'll need to demonstrate your ability to drive sales and provide top-notch customer service. Role-play with a friend to refine your approach and boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Belstaff team and ready to make an impact!
We think you need these skills to ace Keyholder
Some tips for your application 🫡
Show Your Independent Spirit: When writing your application, let your personality shine through! We want to see your unique perspective and how you embody the independent spirit that Belstaff stands for. Share experiences that highlight your creativity and passion for the brand.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Keyholder. Highlight your sales achievements and customer service skills, and explain how you can contribute to building strong client relationships and driving sales in our store.
Be Professional Yet Approachable: While we love a friendly vibe, remember to maintain professionalism in your written application. Use clear language and structure your thoughts well, showing us that you can communicate effectively with clients and colleagues alike.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to be part of the Belstaff team!
How to prepare for a job interview at Hagabadet
✨Know Your Brand
Before stepping into the interview, make sure you’re well-versed in Belstaff’s history and values. Understand their commitment to innovation and how they celebrate independent spirits. This will not only show your enthusiasm but also help you connect your personal values with the brand's ethos.
✨Showcase Your Sales Skills
As a Keyholder, driving sales is crucial. Prepare examples of how you've successfully met or exceeded sales targets in previous roles. Be ready to discuss specific strategies you used to engage customers and boost sales, as this will demonstrate your capability to set the benchmark in-store.
✨Customer Service Excellence
Belstaff places a high emphasis on customer service. Think of instances where you went above and beyond for a customer. Share these stories during your interview to illustrate your commitment to providing an entrepreneurial level of service that aligns with the brand’s standards.
✨Visual Merchandising Knowledge
Familiarise yourself with visual merchandising principles, especially how they relate to luxury retail. Be prepared to discuss how you would ensure that the store reflects Belstaff’s image and commercial objectives. This shows that you understand the importance of presentation in driving sales.
