Store Manager in Braintree

Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.

A Bit About Belstaff: Belstaff is a functional clothing brand founded to move people forward. Throughout our history, we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.

We are currently searching for a Store Manager to join the team. Our Retail Stores form a fundamental part of the Belstaff brand/business and the role of Store Manager is pivotal in ensuring the success of each store. The overall role of Store Manager is to ensure all sales opportunities are maximised and operating costs are managed to drive profitability across the store. The Store Manager must ensure that the Store delivers sales targets, industry-leading customer service as well as delivering effortless, smooth daily operations across the Store. Strong relationships with Head Office, clients and the local business community must also be built and maintained. This role is on a 40-hour per-week contract.

Responsibilities

• CUSTOMER SERVICE: Create a client centric culture within the Store. Lead by example in demonstrating clients are the main focus at all times. Set a Belstaff standard that exceeds the benchmark for customer service within the luxury/premium retail industry. Ensure store deployment is focused on meeting client traffic and operational demands. Ensure the team are fully conversant with the history and current direction of Belstaff, all product and collections and use this information effectively when communicating with clients. To ensure the team pre-empt and respond to client needs in order to excel in service standards. To deal with client complaints efficiently and effectively in line with Company policy and to ensure client expectations are exceeded. Ensure efficient after sales service is maintained.
• SALES & FINANCIAL TARGETS: Achieve store set sales targets on a daily, weekly, monthly, quarterly and annual basis. Monitor weekly and monthly product sell through, assessing trends of best sellers and reacting to stock levels in the store. Reporting daily, weekly and monthly to Head of Retail on sales patterns, best sellers, sales by employee and propose actions, based on business trends, to enhance performance. To achieve KPI targets, and personal objectives, set monthly as well as annually during performance review. To optimise sales by ensuring the team consistently attract new clients and develop the existing client base of Belstaff.
• KPIs: Drive productivity and profitability across the store by analysing conversion rates, sales, UPT, ATV, customer data capture, in order to identify deficiencies and opportunities. Being commercially aware and responsive to sales trends. Developing business initiatives approved by the Head of Retail to ensure sales opportunities are maximised and Store objectives are exceeded.
• VISUAL MERCHANDISING: Ensure that the visual merchandising is of an excellent standard and all displays throughout the store are, at all times, in line with brand identity, VM guidelines and the commercial objectives of the store. Ensure that all VM guidelines received from the Head Office VM team are understood, executed and adapted.
• PEOPLE MANAGEMENT: Engage the team through strong leadership, setting objectives and ensuring everyone is clear about the results they need to deliver. Ensure effective recruitment and selection is conducted to achieve highest level of staff. Manage, coach and develop all staff and management employees in order that they reach their potential and achieve the required performance standards.
• ADMINISTRATION: Ensure all administrative aspects of the job are carried out efficiently and completed accurately within the required timelines. Examples are Sales reports, daily sales and banking sheets, HR and payroll documentation, reports, health and safety etc.
• HUMAN RESOURCES: Ensure all store related tasks HR and payroll tasks are managed effectively and in conjunction with HR policy and the HR Team.
• COMMUNICATION: To hold regular team briefing sessions using all forms of communication available. To ensure communication flow with Team and Head of Retail.
• STAFFING: Daily task planning & ensuring completion of tasks by self and other staff. Produce monthly staffing schedules that ensure proper coverage to provide high levels of customer service and maximise sales in the Store.
• HEALTH & SAFETY: To be aware of and follow all company rules and HSE legislation. To lead and proactively manage the H&S processes for the store as per company procedures/processes.
• STOCK AND SECURITY: To be aware of Company, Store Security, cash handling and key holding procedures and ensure they are adhered to at all times. To ensure team are aware of how to use tagging & other security systems in store.
• MISCELLANEOUS: To respond to any reasonable request made by Management. You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you by the company from time to time.

We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.