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- Tasks: Support clients in achieving their housing goals and manage daily housing queries.
- Company: Join Hafod, a socially conscious not-for-profit organisation making a difference in communities.
- Benefits: Enjoy a 9-day fortnight, generous leave, healthcare plan, and employee perks.
- Why this job: Be part of a supportive team focused on customer service and personal development.
- Qualifications: Passion for client service; housing knowledge is a plus but not essential.
- Other info: Hybrid working model with opportunities for career growth and development.
The predicted salary is between 29000 - 38000 £ per year.
We’re looking for an enthusiastic, motivated individual to join our Housing team as a Welsh Housing Partnership (WHP) Coach on a permanent basis.
We’re embracing hybrid working. You will regularly work between our head office at St Hilary Court, Cardiff, visit our sites and hubs, and have the ability to work from home on occasion.
With the full-time role, you\’ll have the option of working a 9-day fortnight – have a day off every other week!
What you\’ll do:
Working with our Welsh Housing Partnership properties, you will have a dedicated client base and be capable of building and developing a relationship with your contract holders to identify their potential and empower them to achieve their goals. Using a relational model of housing, you’ll deliver an efficient and effective person-centred housing service and promote contract sustainability.
You’ll work with our customers to provide assistance on low-level ASB and manage ASB caseloads within your area, whilst also working with the Community Safety team and Neighbourhood Income Team. You’ll be responsible for managing voids and allocations within your area, along with daily housing management queries.
We cover 7 Local Authority areas: Bridgend, Vale of Glamorgan, Cardiff, RCT, Merthyr, Torfaen, and Newport.
What you\’ll need:
You\’ll have a genuine passion and interest in what we do as an organisation and proven experience in a client service environment, to enhance our coaching approach to our customers within all remits of the role.
You’ll need a good standard of education, and a relevant professional housing or business qualification is desirable, but not essential. Your proven experience in a customer service environment will complement your working knowledge of housing legislation and housing management. Experience of customer participation in service delivery, alongside experience of working with customers in a coaching environment, would be beneficial for this role.
You\’ll be a confident and enthusiastic person, who is committed to supporting colleagues to deliver a customer-focused housing service. You’ll have excellent interpersonal skills with the ability to manage your time effectively, as well as a good working knowledge of Microsoft Office, particularly Excel.
A valid UK driving licence and access to a vehicle is essential for this role.
Benefits:
- Salary of £34,406 per annum
- Work a 9-day fortnight – have a day off every other week!
- 25 days annual leave plus bank holidays (pro rata) increasing with length of service!
- Generous pension contributions
- Medicash healthcare plan
- Join a socially conscious not-for-profit organisation
- Employee assistance programme and well-being resource available 24/7
- ‘Perks’ – a range of shopping and activity discounts and cashback options
- We are a Family Friendly organisation
- Develop with the support of our Learning and Development team
Opportunities for development:
We provide a range of learning and development opportunities to support you at every stage of your career. From technical training to leadership development, we have a range of programmes available for you.
Next steps:
If you would like further information about this opportunity please contact Saskia on (contact information).
If you are interested in applying for this role, please click \’Apply\’ below.
Closing date: Sunday 5th January 2025
Interview dates: Wednesday 15 and Thursday 16 January, 2025 (in person at St Hilary Court, Cardiff)
If successful for this role, a DBS check will be required.
Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.
Read more information about this exciting new role and Hafod within the recruitment pack here.
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Contact Detail:
Hafod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh Housing Partnership Coach
✨Tip Number 1
Familiarise yourself with the Welsh Housing Partnership and its values. Understanding their mission and how they operate will help you align your responses during interviews, showcasing your genuine passion for their work.
✨Tip Number 2
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss your experience in customer service and coaching. Think of specific examples where you've successfully supported clients or managed challenging situations, as this will highlight your suitability for the role.
✨Tip Number 4
Brush up on your knowledge of housing legislation and management practices. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to providing a high-quality service.
We think you need these skills to ace Welsh Housing Partnership Coach
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Welsh Housing Partnership Coach position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Emphasise your experience in client service environments, particularly in housing or coaching roles. Provide specific examples of how you've successfully managed relationships with clients and contributed to their goals.
Showcase Your Skills: Make sure to mention your interpersonal skills, time management abilities, and proficiency in Microsoft Office, especially Excel. These are crucial for the role and should be clearly demonstrated in your CV and cover letter.
Craft a Compelling Cover Letter: Write a personalised cover letter that expresses your passion for the organisation's mission and your enthusiasm for the role. Use this opportunity to explain why you are the perfect fit for the Welsh Housing Partnership Coach position.
How to prepare for a job interview at Hafod
✨Show Your Passion for Housing
Make sure to express your genuine interest in the housing sector during the interview. Share any personal experiences or motivations that led you to apply for the Welsh Housing Partnership Coach role, as this will demonstrate your commitment to the organisation's mission.
✨Highlight Relevant Experience
Prepare to discuss your previous experience in client service environments, particularly any roles that involved coaching or working with customers. Be ready to provide specific examples of how you've empowered clients to achieve their goals, as this aligns closely with the responsibilities of the position.
✨Demonstrate Interpersonal Skills
Since the role requires excellent interpersonal skills, think of scenarios where you've successfully built relationships with clients or colleagues. Practice articulating these experiences clearly, as strong communication will be key in managing your client base effectively.
✨Familiarise Yourself with Local Authorities
Research the seven Local Authority areas covered by the role: Bridgend, Vale of Glamorgan, Cardiff, RCT, Merthyr, Torfaen, and Newport. Understanding the specific challenges and opportunities within these areas will show your preparedness and enthusiasm for the position.
