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- Tasks: Support customers and communities through dynamic housing and tenancy management services.
- Company: Join Hafod, a family-friendly organisation dedicated to community support.
- Benefits: Enjoy a competitive salary, generous leave, and 24/7 well-being resources.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and strong teamwork skills required.
- Other info: Flexible hybrid working options and excellent career development opportunities.
The predicted salary is between 22000 - 30000 £ per year.
As Neighbourhood Assistant working within a multi-disciplinary Customer Operations Team, you will support the Tenancy Support Lead in the delivery of dynamic and unified customer-centric business support in line with Hafod\’s mission. Working in collaboration with colleagues across Homes & Communities, you will deliver an efficient and effective person-centred housing, tenancy management and income recovery service, ensuring income, and every opportunity to support customers, is maximised.
The role is a permanent full time position working 36 hours per week, based in St Hilary Court, Cardiff. Although the role has elements of home working, hybrid options may vary each week and candidates need to be flexible to attend site as the wider team and business require.
You can find out further information and see more about our teams by reading our Recruitment pack.
Job Description
In this role you will have the opportunity to utilise your skills and experience to make real differences to our customers and the communities we serve as well as gaining experience for your career.
This role provides critical support to our Regional Hubs where the Community and Partnership teams work. Looking for ways to improve communication and collaboration this role ensures we deliver the results and services that are key for our customers. Reporting to the Tenancy Support Lead you will support the delivery of a first-class rehousing, lettings, ASB and income recovery service.
You will provide administrative support to the Neighbourhood Coaches and identify new tenants for vacant properties. You will demonstrate positive, dynamic collaboration and partnership working across the Homes and Communities coaching teams and the wider business areas of Hafod.
Requirements
An ability to handle multiple and varied tasks on a rolling basis, keeping updated with our customers through your ability to respond promptly and efficiently to all incoming enquiries. You will need experience in a customer-focused environment and a positive attitude to team working.
You will need to demonstrate how you manage your time efficiently in a work place setting. And how you approach managing a caseload to see projects through to a successful conclusion.
Benefits
- Salary £26,271.99 per annum
- 36 hours per week
- 25 annual leave (pro-rata) plus bank holidays (increasing with length of service)
- Pension Contributions of 8%
- Free parking
- Salary sacrifice schemes
- Employee assistance programme and well-being resource available 24/7
- Perks a range of shopping and activity discounts and cashback options
- We are a Family Friendly organisation
- Develop with the support of our Learning and Development team
Opportunities for development
Through our Learning and Development team we provide a range of career opportunities to support you on your learning journey with us. We offer development opportunities for every stage of your career. From technical training to leadership development, we have a range of programmes.
Next steps
If you would like further information about this opportunity, please contact Saskia Aubrey.
To get a broader picture of Hafod and what it means to work for us please check out the Recruitment pack.
Closing date: 16 October 2025
Interview date: 20 or 21 October 2025
Interview location: Hafod Head Office, Culverhouse Cross, Cardiff
Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.
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Neighbourhood Assistant employer: Hafod
Contact Detail:
Hafod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hafod and their mission. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience in customer-focused environments and how you handle multiple tasks.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in previous roles. Highlighting your ability to work well within a multi-disciplinary team will resonate with the Neighbourhood Assistant role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Neighbourhood Assistant
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer-focused environments. We want to see how you've made a difference for customers in the past, so share specific examples that demonstrate your skills and commitment.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. This shows us you’re genuinely interested in the Neighbourhood Assistant role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being considered. It’s super easy and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role and our team there!
How to prepare for a job interview at Hafod
✨Know the Company Inside Out
Before your interview, take some time to research Hafod and its mission. Understand their values and how they support the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer-Focused Experience
Since the role is all about delivering customer-centric services, be ready to share specific examples from your past experiences where you successfully managed customer enquiries or improved service delivery. Highlight your ability to handle multiple tasks efficiently.
✨Demonstrate Team Collaboration Skills
This position requires strong collaboration with various teams. Prepare to discuss how you've worked effectively in a team setting before. Share instances where your teamwork led to successful outcomes, especially in a customer operations context.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage a caseload. Think of examples where you had to prioritise tasks or resolve conflicts, and be prepared to explain your thought process during those situations.
