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- Tasks: Support customers and communities through dynamic housing and tenancy management services.
- Company: Join Hafod, a family-friendly organisation dedicated to community support.
- Benefits: Enjoy competitive salary, 25 days leave, pension contributions, and employee perks.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in customer service and strong teamwork skills required.
- Other info: Flexible hybrid working options and excellent career development opportunities.
The predicted salary is between 22600 - 26300 £ per year.
Neighbourhood Assistant
As Neighbourhood Assistant working within a multi-disciplinary Customer Operations Team, you will support the Tenancy Support Lead in the delivery of dynamic and unified customer-centric business support in line with Hafod’s mission. Working in collaboration with colleagues across Homes & Communities, you will deliver an efficient and effective person-centred housing, tenancy management and income recovery service, ensuring income, and every opportunity to support customers, is maximised.
This is a permanent full time role working 36 hours per week, based in St Hilary Court, Cardiff. Although the role has elements of home working, hybrid options may vary each week and candidates need to be flexible to attend site as the wider team and business require.
What you will do
In this role you will have the opportunity to utilise your skills and experience to make real differences to our customers and the communities we serve as well as gaining experience to your career. This role provides critical support to our Regional Hubs where the Community and Partnership teams work. Looking for ways to improve communication and collaboration this role ensures we deliver the results and services that are key for our customers. Reporting to the Tenancy Support Lead you will support the delivery of a first-class rehousing, lettings, ASB and income recovery service.
You will provide administrative support to the Neighbourhood Coaches and identify new tenants for vacant properties. You will demonstrate positive, dynamic collaboration and partnership working across the Homes and Communities coaching teams and the wider business areas of Hafod.
What you will need
An ability to handle multiple and varied tasks on a rolling basis, keeping updated with our customers through your ability to respond promptly and efficiently to all incoming enquiries. You will need experience in a customer focussed environment and a positive attitude to team working.
You will need to demonstrate how you manage your time efficiently in a work place setting. And how you approach managing a caseload to see projects through to a successful conclusion.
- Salary £26,271.99 per annum
- 36 hours per week
- 25 annual leave (pro-rata) plus bank holidays (increasing with length of service)
- Pension Contributions of 8%
- Free parking
- Salary sacrifice schemes
- Employee assistance programme and well-being resource available 24/7
- ‘Perks’ – a range of shopping and activity discounts and cashback options
- We are a Family Friendly organisation
- Develop with the support of our Learning and Development team
Through our Learning and Development team we provide a range of career opportunities to support you on your learning journey with us. We offer development opportunities for every stage of your career. From technical training to leadership development, we have a range of programmes.
Next steps
If you would like further information about this opportunity, please contact Saskia Aubrey at saskia.aubrey@hafod.org.uk
To get a broader picture of Hafod and what it means to work for us please visit our Hafod website. We have further details on this role through our website advert.
Interview date: 20 or 21 October 2025
Interview location: Hafod Head Office, Culverhouse Cross, Cardiff
Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.
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Neighbourhood Assistant employer: Hafod
Contact Detail:
Hafod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hafod and their mission. Understanding their values and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine during the interview.
✨Tip Number 3
Show off your skills! Think of specific examples from your past experiences that demonstrate your customer service skills and ability to handle multiple tasks. This will give the interviewers a clear picture of what you can bring to the Neighbourhood Assistant role.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team dynamics. This shows that you’re engaged and eager to learn more about how you can contribute to Hafod’s mission.
We think you need these skills to ace Neighbourhood Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Neighbourhood Assistant role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Focus: Since this role is all about supporting our customers, share specific examples of how you've provided excellent customer service in the past. We want to see your positive attitude and ability to handle multiple tasks!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your communication skills right away!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Hafod and what we stand for.
How to prepare for a job interview at Hafod
✨Know the Company Inside Out
Before your interview, take some time to research Hafod and its mission. Understand their values and how they support the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer-Focused Experience
Since this role is all about delivering customer-centric support, be ready to share specific examples from your past experiences. Think of situations where you successfully managed customer enquiries or improved communication within a team.
✨Demonstrate Time Management Skills
Prepare to discuss how you handle multiple tasks and manage your time efficiently. You might want to bring up a project where you had to juggle various responsibilities and how you ensured everything was completed on time.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows that you’re engaged and thinking about how you can contribute.
