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- Tasks: Support families with digital skills and provide guidance on devices and connectivity.
- Company: Join Hafod, a community-focused organisation dedicated to improving digital inclusion.
- Benefits: Enjoy 25 days annual leave, flexible working options, and discounts on shopping and activities.
- Other info: Full-time role with potential extension until March 2026; driving license preferred.
- Why this job: Make a real impact by empowering communities and enhancing digital skills in a supportive environment.
- Qualifications: Passion for digital inclusion, strong communication skills, and flexibility to travel within South Wales.
The predicted salary is between 10900 - 11700 £ per year.
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We are looking for a Digital Inclusion Coach to play a key role in delivering a Welsh Government-funded pilot project aimed at assessing and supporting digital inclusion among Hafod customers in line with the Minimum Digital Living Standard (MDLS).
Please read the Recruitment Pack here for further details about this role
You will work directly with Hafod customers by meeting families in the community to understand their digital needs. You will provide practical digital support and guidance on device setup and connectivity.
Additionally, you will develop families\’ digital skills and confidence by running informal and formal training sessions, both 1-2-1 and group. You will also create resources such as training materials, user guides, and video guides to support the pilot.
A key part of the role involves monitoring and evaluating the work through surveys, case studies, and focus groups.
The role is full-time (36 hours per week) on a six-month contract, with potential extension until 31st March 2026. There is an option for a nine-day fortnight, working out in the community and from regional hubs, with the possibility to work from home.
A driving license and access to a vehicle are desirable due to regular travel within South Wales.
What you\’ll do
- Support at least 20 families through the MDLS pilot.
- Deliver one-to-one and group digital skills sessions.
- Help customers navigate devices, internet connectivity, and online services.
- Create helpful resources like training materials, guides, and videos.
- Capture outcomes, log activities, and support project reporting.
- Collaborate with teams and communicate regularly with project leads.
Further details about key deliverables are in the job description.
Where you’ll be
The project funds two roles to deliver the pilot across Hafod services, each responsible for a specific area:
- Service area 1: Bridgend, RCT & Merthyr
- Service area 2: Cardiff (including Newport and Torfaen) and the Vale
What you\’ll need
- Passion for digital inclusion and empowering communities.
- Strong digital literacy across devices and platforms.
- Excellent communication and relationship-building skills.
- Confidence in delivering group and individual coaching.
- Flexibility to travel within South Wales and visit customers at home or regional hubs.
- Self-motivation and workload management skills.
- Understanding of data protection, safeguarding, and confidentiality.
Please read the full job description for a comprehensive list of requirements.
Salary: £13,135.98 for a six-month full-time contract, with potential extension until March 2026.
Benefits include 25 days annual leave plus bank holidays, a nine-day fortnight option, employee assistance and well-being programs, shopping and activity discounts, and being part of a Family Friendly organization.
Development opportunities are available through our Learning and Development Team, covering technical and leadership training.
Our Behaviours
Our Behaviours guide our work and growth, ensuring a positive impact in our roles. For more, see the Hafod Behaviours Framework.
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Digital Inclusion Coach employer: Hafod
Contact Detail:
Hafod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Inclusion Coach
✨Tip Number 1
Familiarise yourself with the Minimum Digital Living Standard (MDLS) as it’s central to this role. Understanding its principles will help you demonstrate your knowledge during interviews and show how you can effectively support families in achieving these standards.
✨Tip Number 2
Network with local community organisations or groups that focus on digital inclusion. Building relationships with these entities can provide insights into the challenges faced by families and may even lead to collaborative opportunities, showcasing your proactive approach.
✨Tip Number 3
Prepare to discuss your experience in delivering training sessions, both one-on-one and in groups. Think of specific examples where you've successfully helped others improve their digital skills, as this will highlight your coaching abilities and passion for empowering communities.
✨Tip Number 4
Showcase your understanding of data protection and confidentiality, especially when working with vulnerable families. Being able to articulate your commitment to safeguarding will reassure the interviewers of your professionalism and suitability for the role.
We think you need these skills to ace Digital Inclusion Coach
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Digital Inclusion Coach position. Highlight key skills such as digital literacy, communication, and coaching abilities in your application.
Tailor Your CV: Customise your CV to reflect your experience and skills relevant to digital inclusion and community support. Use specific examples that demonstrate your ability to empower others through technology.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital inclusion and your understanding of the Minimum Digital Living Standard (MDLS). Mention how your background aligns with the role and express your enthusiasm for working with Hafod customers.
Highlight Relevant Experience: In your application, emphasise any previous experience in delivering training sessions, creating educational resources, or working with diverse communities. This will help illustrate your capability to meet the needs of families in the project.
How to prepare for a job interview at Hafod
✨Show Your Passion for Digital Inclusion
Make sure to express your enthusiasm for digital inclusion during the interview. Share personal experiences or stories that highlight your commitment to empowering communities and helping others improve their digital skills.
✨Demonstrate Strong Communication Skills
Since the role involves working directly with families, it's crucial to showcase your excellent communication abilities. Prepare examples of how you've effectively communicated complex information in a simple way, whether in group settings or one-on-one.
✨Prepare for Practical Scenarios
Anticipate questions about how you would handle specific situations, such as assisting a family with device setup or running a training session. Think through your approach and be ready to discuss your strategies for engaging different audiences.
✨Familiarise Yourself with the MDLS
Understanding the Minimum Digital Living Standard (MDLS) is key for this role. Research it thoroughly and be prepared to discuss how you would assess and support families in meeting these standards during the interview.