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- Tasks: Deliver outstanding customer service and manage complaints in a fast-paced environment.
- Company: Community-focused organisation based in Cardiff, promoting a supportive culture.
- Benefits: Competitive salary, 25 days annual leave, and comprehensive health support.
- Why this job: Join a team that values community and make a real difference in customer experiences.
- Qualifications: Strong communication skills, IT proficiency, and experience with high call volumes.
- Other info: Enjoy the flexibility of remote work one day a week and grow your career.
The predicted salary is between 26300 - 29000 £ per year.
A community-focused organization in Wales is seeking a full-time Customer Experience Specialist. This is a 12-month fixed-term position based at our Cardiff office with an option for one day of remote work per week.
The role involves providing exceptional customer service, managing complaints, and working efficiently under pressure. Candidates should have strong communication skills, IT proficiency, and experience handling high call volumes.
Benefits include a competitive salary of £26,271, 25 days of annual leave, and comprehensive health support.
Hybrid Customer Experience Specialist (12-Month FTC) in Cardiff employer: Hafod
Contact Detail:
Hafod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Specialist (12-Month FTC) in Cardiff
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer experience, make sure you can articulate your thoughts clearly and confidently. Try mock interviews with friends or use online resources to sharpen your responses.
✨Tip Number 3
Prepare for situational questions. Think of examples from your past experiences where you've handled complaints or worked under pressure. We want to hear how you turned challenges into opportunities for great customer service!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team. Good luck!
We think you need these skills to ace Hybrid Customer Experience Specialist (12-Month FTC) in Cardiff
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share specific examples of how you've gone above and beyond for customers in the past – it’ll really make your application stand out!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to match the job description. Highlight your communication skills and any experience you have with managing complaints or handling high call volumes. We want to see how you fit into our community-focused approach!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can work efficiently under pressure, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our organisation and what we stand for.
How to prepare for a job interview at Hafod
✨Know the Company Inside Out
Before your interview, take some time to research the community-focused organisation. Understand their values, mission, and any recent news or projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service or successfully managed complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your capabilities.
✨Demonstrate Your IT Proficiency
Since the role requires strong IT skills, be ready to discuss the software and tools you’ve used in previous positions. If possible, mention any experience with customer relationship management (CRM) systems or call handling software, as this will highlight your readiness for the job.
✨Prepare for High-Pressure Scenarios
Given that the role involves handling high call volumes, think of situations where you’ve worked efficiently under pressure. Be prepared to discuss how you prioritise tasks and maintain a positive attitude, even when things get hectic. This will demonstrate your resilience and suitability for the position.
