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For Companies At a Glance
- Tasks: Be the first point of contact, delivering top-notch customer service and resolving issues.
- Company: A passionate not-for-profit organisation in Cardiff with a vibrant team.
- Benefits: Competitive salary, annual leave, pension contributions, and a supportive work environment.
- Why this job: Make a difference by enhancing customer experiences in a meaningful role.
- Qualifications: Strong communication skills, resilience, and essential IT skills required.
- Other info: Join a busy team and gain valuable experience in customer service.
The predicted salary is between 30000 - 42000 £ per year.
A not-for-profit organisation in Cardiff is looking for a Customer Experience Specialist to join their busy team. This full-time, 12-month fixed term role will entail being the first point of contact, providing excellent customer service, and resolving issues efficiently.
Candidates should possess strong communication skills, be resilient in handling calls, and have essential IT skills.
The position offers competitive salary and benefits, including annual leave and pension contributions.
Hybrid Customer Experience Specialist (12-month) in Cardiff employer: Hafod
Contact Detail:
Hafod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Specialist (12-month) in Cardiff
✨Tip Number 1
Get to know the organisation! Research their mission and values so you can show how your skills align with what they stand for. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend or family member. It’ll boost your confidence and prepare you for real calls.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you directly to the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Hybrid Customer Experience Specialist (12-month) in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've handled calls and resolved issues in the past, so be specific!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer experience and how you can contribute to our team. Keep it friendly and professional.
Show Off Your IT Skills: Since essential IT skills are a must, don’t forget to mention any relevant software or tools you’re familiar with. We love tech-savvy candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Hafod
✨Know the Organisation
Before your interview, take some time to research the not-for-profit organisation. Understand their mission, values, and the specific services they provide. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Experience Specialist, strong communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or handled difficult conversations. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate Resilience
Handling calls can be challenging, so be ready to discuss how you've managed stressful situations in the past. Share specific instances where you remained calm under pressure and successfully resolved a customer's issue. This will highlight your resilience and problem-solving abilities.
✨Brush Up on IT Skills
Since essential IT skills are a requirement for this role, make sure you're comfortable with common software and tools used in customer service. If there are specific systems mentioned in the job description, familiarise yourself with them. Being able to discuss your technical proficiency will give you an edge.
