Communications Officer - Design & Marketing in Cardiff

Here for people. Here for communities. Here for you.

What is the role?

Make a difference every day as a Communications Officer (Design & Digital) at Hafod. This is an exciting opportunity to join our Communications team, helping to bring Hafod's work, services and strategic ambitions to life through engaging digital content, creative design and effective storytelling.

You’ll work closely with colleagues across the organisation to create compelling content that connects with customers, colleagues and stakeholders. From developing eye‑catching graphics and multimedia content to improving our website and digital channels, you’ll play a key role in ensuring our communications are engaging, accessible and impactful. This is a varied and creative role where no two days are the same. You’ll combine your design expertise, digital skills and communication knowledge to help strengthen Hafod's brand, improve customer engagement and support the delivery of organisation‑wide campaigns.

We put people first, offering supportive teams, opportunities to develop and the chance to make a real impact in communities across Wales.

This is a full time fixed term contract for 6 months with hybrid working pattern.

This role involves regular travel across our sites and services. While a driving licence isn’t essential, many of our locations are not easily reached by public transport, so being able to drive and use your own vehicle is often the most practical way to travel.

If you use your own vehicle for work, you’ll need appropriate insurance (for example business use).

If you don’t hold a licence or don’t have access to a vehicle, we’d still encourage you to apply. We’re happy to have a conversation with you about how you could still meet the travel requirements of the role.

What you’ll be doing

• Create engaging digital and print content, including graphics, videos, photography, presentations and publications that bring Hafod's work and strategic ambitions to life.
• Manage and develop Hafod's website, ensuring content is accessible, customer‑focused, up to date and aligned with best practice.
• Support the planning and delivery of communications campaigns across a range of channels, helping to maximise reach, engagement and impact.
• Work collaboratively with customers, colleagues and stakeholders to identify and share meaningful stories and lived experiences.
• Monitor digital performance and communications activity, using analytics and insight to drive continuous improvement and innovation.

What you’ll bring

• Experience in communications, marketing or digital content creation, with a strong understanding of communications best practice.
• Excellent graphic design and multimedia skills, with experience using tools such as Canva, Adobe InDesign and digital content platforms.
• Experience managing website content through a CMS, ideally WordPress, with an understanding of accessibility standards.
• Strong written and verbal communication skills, with the ability to create engaging content for diverse audiences and channels.
• A creative, organised and proactive approach, with the ability to manage multiple priorities and build effective working relationships.

Support and adjustments

We’re committed to ensuring a fair and inclusive recruitment process. If you need any reasonable adjustments or support at any stage, please let us know and we'll be happy to help.