At a Glance
- Tasks: Deliver technical advice and support to customers, resolving queries and enhancing their experience.
- Company: Join Häfele, a trusted name in furniture fittings and hardware with a focus on quality and service.
- Benefits: Enjoy a competitive salary, bonus potential, health cash plan, and generous holiday allowance.
- Other info: Opportunities for professional development and a commitment to fair pay and wellbeing.
- Why this job: Be part of a dynamic team, solving problems and making a real impact in customer support.
- Qualifications: Strong customer service skills and a knack for understanding technical specifications required.
The predicted salary is between 28613 - 28613 £ per year.
Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service.
As a Technical Product Advisor, you will be responsible for delivering technical advice, product guidance, and specification support to both internal and external customers. Acting as a key point of contact, the role involves resolving technical queries, supporting customer requirements, and contributing to a positive customer experience. Working within a structured technical support team, with clear progression pathways, offering the opportunity to develop from foundational product knowledge through to a subject matter expert level. This position suits someone who enjoys problem-solving, collaboration, and delivering consistent, high-quality support in a fast-paced environment.
Key Responsibilities:- Provide technical advice and support to customers and internal stakeholders via phone, email, and live chat
- Respond to queries in a timely and professional manner, ensuring a high level of service
- Troubleshoot product issues and support customers with appropriate solutions, replacements, or repairs
- Build and maintain effective working relationships with suppliers and internal teams
- Support the full customer journey, including enquiries, quotations, orders, and delivery updates
- Assist with new product introductions and contribute to the improvement of processes and services
- Manage and follow up on customer enquiries through to resolution, ensuring clear communication throughout
- Maintain accurate records and reporting using CRM systems
- Contribute to knowledge sharing, including maintaining FAQs and supporting internal learning initiatives
- Work collaboratively with cross-functional teams to meet business and customer needs
- Strong customer service skills and a commitment to delivering high-quality support
- Good technical aptitude and ability to understand product specifications and systems
- Experience using Microsoft Office and CRM systems (knowledge of Salesforce beneficial)
- Ability to interpret technical drawings, plans, or schematics
- Clear and effective communication skills, with the ability to explain technical information
- Strong organisational skills and the ability to manage and prioritise workload
- A proactive and solution-focused approach to problem-solving
- Ability to adapt to changing priorities and work effectively under pressure
- Comfortable working both independently and as part of a team
- Commitment to ongoing learning and professional development
- £28,613 basic salary with the added potential to earn an annual bonus of up to 10%
- Holiday of 23 days’ basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme
- Health Cash plan scheme; Claim back up to £765 annually for medical and wellbeing costs for yourself, and up to £470 for dependent children
- Employee Assistance Programme (EAP) offering confidential support and guidance for you and your family
- 24/7 GP phone service for easy access to medical advice
- Quicker access to medical scans and surgical procedures
- Counselling services
- Discounts on gym memberships to help you stay active
- Hospital treatment insurance
- Huge range of shopping, restaurant and activity discounts
- Enhanced Pension Scheme to secure your financial future
The vacancy will be closed as soon as the successful candidate is appointed. Applicants are therefore encouraged to submit applications as soon as possible. We are committed to equal opportunities. At Häfele UK, we’re proud to be a Living Wage accredited employer, demonstrating our commitment to fair pay and the wellbeing of our people.
Technical Product Advisor employer: Häfele UK Ltd
Häfele is an exceptional employer located in Rugby, offering a supportive work culture that prioritises employee wellbeing and professional growth. As a Living Wage accredited company, we ensure fair compensation while providing comprehensive benefits such as a health cash plan, enhanced pension scheme, and opportunities for career advancement within a collaborative technical support team. Join us to be part of a dynamic environment where your contributions are valued and rewarded.
