At a Glance
- Tasks: Provide technical support and guidance to customers and internal teams in woodworking.
- Company: Join Häfele, a trusted name in furniture fittings and hardware.
- Benefits: Competitive salary, health cash plan, gym discounts, and volunteering days.
- Other info: Full-time role with excellent career growth and a supportive work environment.
- Why this job: Combine your passion for woodworking with customer interaction and technical expertise.
- Qualifications: Experience in joinery or carpentry and strong communication skills required.
The predicted salary is between 46113 - 46113 £ per year.
Permanent, Site Based, Full Time, 38.75 hours, Monday to Friday 8:45am to 5:30pm
Location: Nottingham - NG16 2GN
Your new Company: Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service.
Your new role: We're looking for a Technical Support Technician to join our team, primarily based in our Nottingham workshop, with occasional travel to customer sites. This role combines hands-on technical work, product support, and customer interaction, supporting both internal teams and customers with expert advice, training, and installation guidance. It's ideal for someone with a background in joinery, carpentry, or woodworking looking to step into a more technical and customer-focused role.
Key Responsibilities:
- Provide technical support, troubleshooting, and product guidance to customers and internal teams
- Support Area Sales Managers with product specifications and technical queries
- Assist with build, setup, and preparation of displays, exhibitions, and sales aids in the workshop
- Deliver product training to customers and colleagues
- Occasionally visit customer sites to support installations and issue resolution
- Maintain records using Salesforce CRM, SAP, and internal systems
What you'll need to succeed:
- Background in woodworking, joinery, or carpentry
- Strong technical understanding of furniture fittings, hardware, or installation
- Excellent communication and problem-solving skills
- Interest in technical support and customer-facing work
- Ability to balance workshop-based tasks with occasional travel
- Experience with CRM systems (Salesforce), SAP, or Microsoft Office
- Full UK driving licence
What you'll get in return:
- Competitive Salary: Enjoy a starting salary of £46,113, with the added potential to earn an annual bonus of up to 3% of your yearly pay.
- Holiday of 23 days' basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme
- Health Cash plan scheme; Claim back up to £765 annually for medical and wellbeing costs for yourself, and up to £470 for dependent children.
- Employee Assistance Programme (EAP) offering confidential support and guidance for you and your family
- 24/7 GP phone service for easy access to medical advice
- Quicker access to medical scans and surgical procedures
- Counselling services
- Discounts on gym memberships to help you stay active
- Hospital treatment insurance
- Huge range of shopping, restaurant and activity discounts
- Enhanced Pension Scheme to secure your financial future & regular financial awareness initiatives
- Life Cover – providing financial security for your loved ones.
- Take advantage of discounts on company stock.
- Cycle to Work Scheme: Make your commute greener and healthier.
- Volunteering Days: 2 full days per 12 month period paid to volunteer at a registered charity and give back to the community.
This is a full-time, permanent position. Core hours of work are 8:45am to 5:30pm, Monday to Friday.
A job profile is available on request. Please send your current total remuneration package, CV and covering letter to the Recruitment Team at recruitment@hafele.co.uk.
Shortlisting and interviews for this role will take place while the advert is live; the vacancy will be closed as soon as the successful candidate is appointed. Applicants are therefore encouraged to submit applications as soon as possible. We are committed to equal opportunities.
At Häfele UK, we're proud to be a Living Wage accredited employer, demonstrating our commitment to fair pay and the wellbeing of our people.
Pay: £46,113.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Experience: Carpentry: 2 years (preferred)
Licence/Certification: Driving Licence (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Technical Support Technician (Woodworking / Joinery) in Nottingham employer: Häfele UK Ltd
Häfele is an exceptional employer, offering a supportive work culture that values employee wellbeing and professional growth. With competitive salaries, comprehensive health benefits, and opportunities for community engagement through volunteering days, we ensure our team members thrive both personally and professionally. Located in Nottingham, our workshop environment fosters collaboration and innovation, making it an ideal place for those passionate about woodworking and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Technician (Woodworking / Joinery) in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Häfele UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Häfele UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Technician (Woodworking / Joinery) in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Häfele UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Häfele UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Häfele UK Ltd!
How to prepare for a job interview at Häfele UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
