Technical Support Technician (Woodworking / Joinery) in Derby

Your new Company:

Häfele is an internationally trusted name supplying furniture fittings, ironmongery and hardware to the trade. We are recognised for our extensive range and quality of product as well as our expertise in the industry and excellent customer service.

Your new role:

We’re looking for a Technical Support Technician to join our team, primarily based in our Nottingham workshop, with occasional travel to customer sites. This role combines hands-on technical work, product support, and customer interaction, supporting both internal teams and customers with expert advice, training, and installation guidance. It’s ideal for someone with a background in joinery, carpentry, or woodworking looking to step into a more technical and customer-focused role.

Key Responsibilities:

• Provide technical support, troubleshooting, and product guidance to customers and internal teams
• Support Area Sales Managers with product specifications and technical queries
• Assist with build, setup, and preparation of displays, exhibitions, and sales aids in the workshop
• Deliver product training to customers and colleagues
• Occasionally visit customer sites to support installations and issue resolution
• Maintain records using Salesforce CRM, SAP, and internal systems

What you’ll need to succeed:

• Background in woodworking, joinery, or carpentry
• Strong technical understanding of furniture fittings, hardware, or installation
• Excellent communication and problem-solving skills
• Interest in technical support and customer-facing work
• Ability to balance workshop-based tasks with occasional travel
• Experience with CRM systems (Salesforce), SAP, or Microsoft Office
• Full UK driving licence

What you’ll get in return:

• Competitive Salary: Enjoy a starting salary of £46,113, with the added potential to earn an annual bonus of up to 3% of your yearly pay.
• Holiday of 23 days’ basic + 8 bank holidays in a complete year, increasing to 28 days basic with our length of service programme
• Health Cash plan scheme; Claim back up to £765 annually for medical and wellbeing costs for yourself, and up to £470 for dependent children.
• Employee Assistance Programme (EAP) offering confidential support and guidance for you and your family
• 24/7 GP phone service for easy access to medical advice
• Quicker access to medical scans and surgical procedures
• Counselling services
• Discounts on gym memberships to help you stay active
• Hospital treatment insurance
• Huge range of shopping, restaurant and activity discounts
• Enhanced Pension Scheme to secure your financial future & regular financial awareness initiatives
• Life Cover – providing financial security for your loved ones.
• Take advantage of discounts on company stock.
• Cycle to Work Scheme: Make your commute greener and healthier. Save up to 47% on the cost of a new bike and accessories, and spread the payments in a tax-efficient way.
• Volunteering Days: 2 full days per 12 month period paid to volunteer at a registered charity and give back to the community

This is a full-time, permanent position. Core hours of work are 8:45am to 5:30pm, Monday to Friday.

A job profile is available on request. Please send your current total remuneration package, CV and covering letter to the Recruitment Team.

Shortlisting and interviews for this role will take place while the advert is live; the vacancy will be closed as soon as the successful candidate is appointed. Applicants are therefore encouraged to submit applications as soon as possible. We are committed to equal opportunities.

At Häfele UK, we’re proud to be a Living Wage accredited employer, demonstrating our commitment to fair pay and the wellbeing of our people.