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- Tasks: Install, service, and maintain medical devices while providing top-notch customer support.
- Company: Join Haemonetics, a diverse and dynamic employer focused on innovation.
- Benefits: Enjoy a rewarding career with opportunities for travel and professional growth.
- Why this job: Make a real difference in healthcare by supporting cutting-edge medical technology.
- Qualifications: Degree in engineering or relevant experience, plus excellent customer service skills.
- Other info: Work independently in a fast-paced environment with a focus on teamwork.
The predicted salary is between 36000 - 60000 £ per year.
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
For our Field Service organization, we are currently looking for a Field Service Engineer & Application Specialist. This is a field-based role. The ideal location for the candidate would be Reading, Yeovil, Bristol triangle.
For South West England & South Wales Region, the incumbent will be a customer-focused and technically motivated Field Service Engineer, who will be responsible for the installation, service, repair and maintenance of our portfolio of devices and services as well as for providing application support for the customers to ensure a correct use of the installed equipment.
Responsibilities:- Installation, proactive and preventive maintenance, troubleshooting and repair services for customers in the above-mentioned region.
- Management of minimal downtime on all Haemonetics systems, through effective training of site personnel and quick problem investigations.
- Organization, coordination and preparation of application trainings.
- Delivery of application training to site personnel to effectively use the medical equipment installed.
- Coordination and delivery of technical training for customer personnel, as well as Haemonetics’ employees.
- Development of strong partnerships with prospective customers by organizing product demos as well as with existing Haemonetics’ customers by constantly promoting our products.
- Degree in technical engineering or technical education with sound technical knowledge or proven experience.
- At least 4 years of experience in a Field Service position or medical device environment or a similar role.
- Impeccable customer service skills and a confident and professional manner in customer-facing environments.
- Technical aptitude to understand, train customers and users on products.
- Excellent mastery of English.
- Flexibility to travel and willingness to overnight.
- Ability to work autonomously in a constantly changing environment.
- Self-motivated with the ability to work independently.
- Capacity to manage time constraints.
- Demonstrated computer & basic networking skills.
- Driving license.
Field Service Engineer & Application Specialist - UK South West in London employer: Haemonetics
Contact Detail:
Haemonetics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer & Application Specialist - UK South West in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or webinars, and don’t be shy about asking for informational interviews. Building connections can open doors that you didn’t even know existed.
✨Tip Number 2
Show off your skills! If you have the chance, create a portfolio or a presentation that highlights your technical expertise and customer service experience. This can really set you apart during interviews and give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for the unexpected! When you land an interview, be ready for practical assessments or technical questions. Brush up on your troubleshooting skills and think through how you would handle real-life scenarios related to field service engineering.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team at Haemonetics. Let’s make it happen!
We think you need these skills to ace Field Service Engineer & Application Specialist - UK South West in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer & Application Specialist role. Highlight your technical skills and customer service experience, as these are key for us at Haemonetics.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of your past experiences that align with the responsibilities mentioned in the job description.
Showcase Your Technical Knowledge: Since this role requires a strong technical background, don’t shy away from showcasing your engineering degree or relevant certifications. We want to see how you can apply your knowledge in real-world scenarios.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This way, your application will go directly to us, and we can review it promptly!
How to prepare for a job interview at Haemonetics
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to field service engineering and medical devices. Familiarise yourself with Haemonetics' products and services, as well as common troubleshooting techniques. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is customer-facing, be prepared to discuss your previous experiences in providing excellent customer service. Think of specific examples where you resolved issues or trained users effectively. Highlighting your ability to build strong relationships with clients will set you apart.
✨Demonstrate Flexibility and Autonomy
This position requires a lot of independence and adaptability. Be ready to share instances where you've successfully managed your time and worked autonomously in a dynamic environment. Emphasising your flexibility to travel and adapt to changing situations will resonate well with the interviewers.
✨Prepare for Practical Scenarios
Expect to face practical scenarios or case studies during the interview. Prepare by thinking through how you would handle specific situations related to installation, maintenance, or training. Practising these scenarios can help you articulate your thought process clearly and confidently.