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- Tasks: Install, service, and maintain medical devices while providing top-notch customer support.
- Company: Join Haemonetics, a leader in innovative medical technology with a diverse work culture.
- Benefits: Enjoy a company car, bonus rewards, private medical insurance, and more.
- Why this job: Make a real difference in patient care while developing your technical skills.
- Qualifications: Degree in engineering or relevant experience, plus excellent customer service skills.
- Other info: Flexible working environment with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
For Southwest England, the incumbent will be a customer-focused and technically motivated Field Service Engineer, who will be responsible for the installation, service, repair and maintenance of our portfolio of devices and services as well as for providing application support for the customers to ensure correct use of the installed equipment. Ideally residing in the vicinity of Exeter, Bristol, and Salisbury, strong candidates out with this are may also be considered, the incumbent is expected to travel within their designated region and UK as required.
Our Portfolio of Products include:
- Cell Saver® Elite®+ System: The Cell Saver® Elite®+ autotransfusion system provides hospitals with an easy-to-use way to recover a patient’s own blood during medium to high blood loss procedures.
- TEG® 6s: Providing fast, actionable results to help you reduce risks, complications and costs.
- BloodTrack®: Support patient safety, maintain traceability and reduce costs.
Responsibilities:
- Installation, proactive and preventive maintenance, troubleshooting and repair services for customers in the above-mentioned region.
- Management of minimal downtime on all Haemonetics systems, through effective training of site personnel and quick problem investigations.
- Organization, coordination and preparation of application training.
- Delivery of application training to site personnel to effectively use the medical equipment installed.
- Coordination and delivery of technical training for customer personnel, as well as Haemonetics’ employees.
- Development of strong partnerships with prospective customers by organizing product demos as well as with existing Haemonetics’ customers by constantly promoting our products.
Education and Experience Requirements:
- Degree in technical engineering or technical education with sound technical knowledge or at least four years of experience in a Field Service position or medical device environment or a similar role.
- Impeccable customer service skills and a confident and professional manner in customer facing environments.
- Technical aptitude to understand, train customers and users on products.
- Excellent mastery of English.
- Flexibility to travel and overnight stays.
- Ability to work autonomously in a constantly changing environment.
- Self-motivated with the ability to work independently.
- Capacity to manage time constraints.
- Demonstrated computer & basic networking skills.
- Full Driving license.
Benefits:
- Bonus Rewards Scheme.
- Company Car.
- Company Pension.
- Life Insurance.
- Private Medical Insurance.
- Sick Pay.
Schedule: Monday to Friday.
Field Service Engineer - UK South West England employer: Haemonetics
Contact Detail:
Haemonetics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - UK South West England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or webinars, and connect with current employees at Haemonetics. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Haemonetics' products and services, especially the ones mentioned in the job description. Show us you’re not just another candidate but someone who genuinely cares about our mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family, focusing on common questions for Field Service Engineers. This will help you articulate your experience and skills confidently when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Haemonetics team.
We think you need these skills to ace Field Service Engineer - UK South West England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your technical skills and customer service experience, as these are key for us. Use specific examples that showcase your problem-solving abilities and any relevant experience in medical devices.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and why you want to join Haemonetics. Mention how your background aligns with our mission and values, and don’t forget to show off your personality!
Showcase Your Technical Skills: Since this role is all about technical expertise, make sure to highlight any relevant qualifications or experiences. Whether it's your degree in engineering or hands-on experience with medical devices, we want to see what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s straightforward and ensures your application gets to the right people quickly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Haemonetics
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the products you'll be working with, like the Cell Saver® Elite®+ System and TEG® 6s. Brush up on their functionalities and how they impact patient care, as this will show your genuine interest and expertise during the interview.
✨Showcase Your Customer Service Skills
Since this role is customer-focused, prepare examples that highlight your impeccable customer service skills. Think of situations where you’ve gone above and beyond to help a client or resolved a tricky issue, as this will demonstrate your ability to build strong partnerships with customers.
✨Prepare for Technical Questions
Expect to face technical questions related to troubleshooting and maintenance. Review common issues that arise with medical devices and think through your problem-solving process. This will help you articulate your thought process clearly when asked about handling specific scenarios.
✨Demonstrate Your Flexibility and Autonomy
Be ready to discuss your experience working independently and managing time constraints. Share examples of how you've adapted to changing environments or handled unexpected challenges, as this will reassure them of your self-motivation and ability to thrive in a dynamic setting.
