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- Tasks: Install, maintain, and support medical devices while training customers on their use.
- Company: Join Haemonetics, a diverse and dynamic employer focused on innovation.
- Benefits: Enjoy a rewarding career with opportunities for growth and development.
- Why this job: Make a real difference in healthcare by supporting cutting-edge medical technology.
- Qualifications: Degree in engineering or relevant experience, plus strong customer service skills.
- Other info: Flexible travel required; work independently in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
For our Field Service organization, we are currently looking for a Field Service Engineer & Application Specialist. This is a field-based role. The ideal location for the candidate would be Reading, Yeovil, Bristol triangle.
For South West England & South Wales Region, the incumbent will be a customer-focused and technically motivated Field Service Engineer, who will be responsible for the installation, service, repair and maintenance of our portfolio of devices and services as well as for providing application support for the customers to ensure a correct use of the installed equipment.
Responsibilities:- Installation, proactive and preventive maintenance, troubleshooting and repair services for customers in the above-mentioned region.
- Management of minimal downtime on all Haemonetics systems, through effective training of site personnel and quick problem investigations.
- Organization, coordination and preparation of application trainings.
- Delivery of application training to site personnel to effectively use the medical equipment installed.
- Coordination and delivery of technical training for customer personnel, as well as Haemonetics’ employees.
- Development of strong partnerships with prospective customers by organizing product demos as well as with existing Haemonetics’ customers by constantly promoting our products.
- Degree in technical engineering or technical education with sound technical knowledge or proven experience.
- At least 4 years of experience in a Field Service position or medical device environment or a similar role.
- Impeccable customer service skills and a confident and professional manner in customer-facing environments.
- Technical aptitude to understand, train customers and users on products.
- Excellent mastery of English.
- Flexibility to travel and willingness to overnight.
- Ability to work autonomously in a constantly changing environment.
- Self-motivated with the ability to work independently.
- Capacity to manage time constraints.
- Demonstrated computer & basic networking skills.
- Driving license.
Field Service Engineer & Application Specialist employer: Haemonetics
Contact Detail:
Haemonetics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer & Application Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your technical knowledge during interviews or even through informal meet-ups. Bring along examples of your work or case studies that highlight your problem-solving abilities.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out to companies you admire, like Haemonetics, and express your interest. A well-timed email can make all the difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Field Service Engineer & Application Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer & Application Specialist role. Highlight your technical skills and customer service experience, as these are key for us at Haemonetics. Use specific examples that showcase your problem-solving abilities and technical knowledge.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and why you want to join our diverse and dynamic team. Mention how your background aligns with our mission and values, and don’t forget to show off your personality!
Showcase Relevant Experience: When filling out your application, make sure to highlight any relevant experience in field service or medical devices. We love seeing candidates who can demonstrate their technical aptitude and customer-focused mindset, so don’t hold back on those achievements!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to our hiring team. Plus, you’ll get to see all the exciting opportunities we have at Haemonetics!
How to prepare for a job interview at Haemonetics
✨Know Your Tech Inside Out
As a Field Service Engineer & Application Specialist, you’ll need to showcase your technical knowledge. Brush up on the specific devices and services mentioned in the job description. Be ready to discuss how you've installed, serviced, or repaired similar equipment in the past.
✨Showcase Your Customer Service Skills
This role is all about customer interaction, so be prepared to share examples of how you've provided exceptional service. Think of situations where you resolved issues quickly or trained users effectively. Highlighting these experiences will show that you can manage customer relationships well.
✨Demonstrate Your Problem-Solving Ability
Field service roles often require quick thinking and troubleshooting skills. Prepare to discuss specific challenges you've faced in previous positions and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Be Ready to Discuss Training Experience
Since part of the job involves delivering application training, think about any relevant experience you have in this area. Be ready to explain how you’ve successfully trained others on technical equipment, and what methods you used to ensure they understood the material.