At a Glance
- Tasks: Provide top-notch technical support and service for medical equipment.
- Company: Join Haemonetics, a diverse and dynamic employer focused on innovation.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Other info: Opportunity for travel and growth in a rewarding career.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Associate's degree and 3 years of technical field experience required.
The predicted salary is between 31500 - 38500 £ per year.
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Purpose
Responsible for providing timely and quality service to business unit customers, specifically for technical support within the specified US field service region. Supports Customers & Services by providing technical support as well as on-site support. Answers technical support calls during normal business hours and provides after hours support as needed. Installs, reviews, operates, maintains, repairs, and modifies equipment. Provides service related guidance and training to customer personnel in the establishment of equipment operation, maintenance, inspection procedures and techniques. Analyzes equipment failures to determine cause and recommends corrective action. Participates and assists in planning phases related to installation, trials and evaluation of equipment and systems.
Responsibilities
- Answers and resolves hotline calls from customer or field staff and escalates or reroutes when necessary.
- Assists with field service activities & administration, including creating & reviewing metrics. Analyzes reports to identify problems & take corrective actions.
- Complies with all business processes, quality standards and recommends process improvement as applicable including use of Oracle & Salesforce application.
- Coordinates with other business units to resolve customer requests & issues, including special projects.
- Maintains new & existing documents including, but not limited to, training records, service manuals, technical bulletins and guides, and customer registration & training records.
- Oversees and reviews necessity of parts/tools inventory including parts returns, ordering and management of financials.
- Participates in continual process improvement measures including the communication of technical updates & department process changes.
- Provides training & support to Customer Support staff, all Field Service Engineers, as well as customers.
- Provides business analysis and support for key customer operational activities supported by HAE field staff. Integrates with account managers and sales process for designated “key” customer accounts.
- Provides services such as installation, on-time preventative maintenance, upgrades, product support, troubleshooting and repair services on medical device systems to customers in an assigned territory.
Minimum Required Education and Experience
- Minimum of Associate's Degree Required.
- 3 years of technical field experience with proven record of customer satisfaction.
- Medical equipment experience.
- Several travel in the US during onboarding/trainings.
EEO Policy Statement
Product Support Engineer II in Coventry employer: Haemonetics
Haemonetics is an exceptional employer, offering a vibrant and inclusive work culture that fosters collaboration and innovation in the healthcare sector. Employees benefit from comprehensive professional development opportunities and the chance to make a meaningful impact on patient care through cutting-edge transfusion management solutions. Located in the UK, the company provides a supportive environment where your contributions are valued, and your career can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Engineer II in Coventry
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Product Support Engineer II role you’re after at Haemonetics.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Haemonetics a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Haemonetics.
✨Apply Through Company Websites
When you spot a role like Product Support Engineer II at Haemonetics, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Product Support Engineer II in Coventry
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Product Support Engineer II, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Haemonetics a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Haemonetics specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Haemonetics
✨Brush Up on Core Engineering Principles
Before heading into the interview with Haemonetics, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Haemonetics want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
