At a Glance
- Tasks: Provide first-line technical support for software and hardware, troubleshooting issues for customers.
- Company: Join Haemonetics, a global healthcare tech leader making a positive impact.
- Benefits: Dynamic work environment with opportunities for professional growth and development.
- Other info: Office-based role in Coventry, collaborating with experts and contributing to patient care.
- Why this job: Be part of a supportive team while enhancing your technical skills in healthcare IT.
- Qualifications: Experience in technical support, strong problem-solving skills, and fluent in Italian and English.
The predicted salary is between 40500 - 49500 £ per year.
We are constantly looking to add to our core talent.
If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
About the Role
Haemonetics is seeking a motivated and customer-focused Software Support Analyst to join our Systems Support team based in Coventry.
As a key member of our frontline support organisation, you will act as the first point of contact for customers requiring assistance with Haemonetics software applications, interfaces, databases, and associated hardware solutions.
You will provide technical support to customers across the UK and Italy, helping to diagnose, troubleshoot, and resolve issues while delivering an exceptional customer experience.
This is an office-based role located in Coventry, providing the opportunity to work closely with technical specialists, field service engineers, software developers, and customer support colleagues.
Key Responsibilities
- Provide first-line technical support for Haemonetics software applications and hardware products, throughout the EMEA region
- Troubleshoot and resolve software, database, networking, connectivity, and interface-related issues.
- Support customers via telephone, email, and remote support tools.
- Investigate and resolve incidents in accordance with established support processes and service levels.
- Accurately document support activities within the helpdesk ticketing system.
- Escalate complex issues to appropriate internal teams where necessary.
- Collaborate with software developers, field service personnel, distributors, and third-party suppliers to achieve timely resolutions.
- Perform remote assessments of customer software, hardware, and interface requirements.
- Assist with service quotations and support-related administrative tasks.
- Utilise SQL Server Management Studio to investigate and resolve database-related issues.
- Contribute to process improvement initiatives and support projects.
- Participate in hotline coverage to ensure excellent customer service at all times.
- Required Qualifications
- Essential Previous experience in a technical support, helpdesk, application support, or IT support environment.
- Experience supporting healthcare software or medical device solutions.
- Strong troubleshooting and analytical problem-solving skills.
- Experience supporting Microsoft Windows environments.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a collaborative team.
- Proficiency with Microsoft Office applications.
Desirable Experience
- Experience supporting healthcare software or medical device solutions.
- Fluent written and spoken Italian and English.
- Knowledge of SQL Server and database troubleshooting.
- Understanding of TCP/IP networking concepts. Experience supporting software interfaces and integrations.
- Experience working with Italian healthcare organisations or distributors.
- Familiarity with remote support technologies.
- What We’re Looking For
The ideal candidate will be passionate about delivering excellent customer service and enjoy solving technical problems.
They will be comfortable working in a fast-paced support environment, engaging with customers in both English and Italian, and collaborating with cross-functional teams to deliver successful outcomes.
Why Join Haemonetics?
Join a global healthcare technology organisation making a positive difference to patient care.
Develop technical expertise across software, databases, interfaces, networking, and healthcare IT systems.
Work alongside experienced technical specialists and product experts.
Be part of a supportive and collaborative team environment in Coventry.
Opportunity to contribute to the growth and support of our expanding Italian customer base.
Language Requirement
Applicants should be fluent in both Italian and English, with the ability to provide verbal and written technical support in both languages.
Location Requirement
This is an office-based position in Coventry, UK and regular attendance at the Coventry office is required.
EEO Policy Statement
Throughout our history, we have earned a solid reputation for product innovation, technical expertise, and operational excellence.
Today, our products, internal research and development, marketing partnerships, and product acquisitions reflect our unwavering commitment to provide safe and available blood for patient transfusions and for use in pharmaceuticals.
We rely on our talented global workforce to help us achieve our mission of providing innovative medical devices that advance the safety, quality, and availability of the world’s blood supply.
To achieve our business goals and objectives, we are committed to attracting and retaining the best and brightest talent while offering a challenging, dynamic, and exciting work environment that offers professional growth and development.
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Software Support I in Coventry employer: Haemonetics Software Solutions
Haemonetics Software Solutions is an exceptional employer, offering a dynamic work environment where multilingual talents can thrive. With a strong focus on employee growth and collaboration across diverse teams, you will have the opportunity to develop your expertise in healthcare technology while building meaningful relationships with customers across the EMEA region. Our supportive culture and commitment to innovation make this an ideal place for those seeking a rewarding career in tech and support.
Contact Details:
Haemonetics Software Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Software Support I in Coventry
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Haemonetics Software Solutions or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Haemonetics Software Solutions.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Haemonetics Software Solutions.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Haemonetics Software Solutions that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Support I in Coventry
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Haemonetics Software Solutions.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Haemonetics Software Solutions and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Haemonetics Software Solutions
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Haemonetics Software Solutions uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
