Contact Centre Advisors (multiple)

Job title: Contact Centre Advisor (multiple) Contract: 6 months temporary contact with opportunity to go Permanent after 6 months. Start date: February 2025 Location: Hybrid role with a North shields office (100% office based until successful completion of probation/training). Working pattern: 37 hours per week, working 9am-5pm / 11am – 7pm (one week of each) Mon-Friday with a half day Saturday every other week (9am-1pm) Salary: £23,000 starting salary My client is a highly dynamic Insurance broker with Head Office based in North Shield's where the business roots firmly lie. The business supports provision of specialist insurance products for specific target markets which continues to evolve as the competitive market changes. The company’s expertise in these markets is second to none, and it prides itself on being forward-thinking and customer focused. We are currently looking for multiple Contact Centre advisors to join the team; handling telephone calls in the contact centre in line with FCA requirements, and internal processes and procedures. Successful candidates will have a can-do attitude with the ability to use their own initiative, whilst always providing an outstanding level of customer service. Responsibilities include: * Handle telephone calls in the Contact Centre in line with FCA requirements and their internal processes and procedures, cross selling to customers where a need is identified and required * Effectively managing inbound and outbound telephone calls from customers and prospective customers * Providing outstanding level of customer service * Responding to customer emails where necessary, and dealing with technical queries * Arranging new policies & deals with mid-term adjustments to the policies * Work towards contact centre KPIs * Make it easy for existing customers and prospects to do business with us * Ability to work with minimum supervision Key qualities & experience required include: * Experience dealing with customers via telephone calls desired * Customer service experience desirable * Insurance / Motor Insurance experience beneficial, but not essential * Ability to use own initiative * Can do attitude * Has a proactive approach to new business * Confident and effective telephone skills * Ability to work well under pressure * Good communication skills both written and verbal * Ability to take ownership of possible problem issues before they escalate * Ability to work supportively and jointly with colleagues taking the lead where necessary * IT literate to facilitate efficient production of client documentation and fielding of queries Benefits include: * Hybrid working (after successful completion of probation/training) * 25 days holidays + bank holidays increasing to 28 after 5 years * Pension scheme * Free onsite parking * Day off for your birthday * Cycle to work scheme Job Types: Full-time, Temp to perm Pay: From £23,000.00 per year