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- Tasks: Manage customer relationships and ensure their success with our cybersecurity solutions.
- Company: Join Hadrian, a fast-growing cybersecurity startup revolutionising digital security.
- Benefits: Enjoy unlimited holiday, stock options, and a vibrant team culture.
- Why this job: Be part of a mission to make the internet safer while thriving in a dynamic environment.
- Qualifications: Fluent in English and French with 4+ years in Customer Success for SaaS in cybersecurity.
- Other info: Background checks are part of the hiring process.
The predicted salary is between 28800 - 42000 £ per year.
Are you obsessed with transforming customer experience into something extraordinary? Join Hadrian as our Customer Success Manager and craft success stories!
Who are we: We are Hadrian - a cybersecurity startup. A force reshaping the future of cybersecurity. Founded in August 2021, we've secured €20 million in funding and the backing of ABN AMRO Ventures, propelling us into a new era. Our goal is to provide companies with a real-time Exposure Management platform, viewing security through a hacker's eyes because, well, hackers understand hackers best. We continuously map the digital footprint of organizations, discover risks, and prioritize remediation for security teams to harden their external attack surfaces. Located in Amsterdam's buzzing Leidseplein and by London's famous Paddington Station, our diverse team from 20+ countries is on a mission to revolutionize security. Join us in securing over 200 businesses and be at the forefront of automated offensive security.
Your Role: As our Customer Success Manager, you will play a crucial role in managing our customer base and supporting Hadrian’s growth. Your responsibilities will include ensuring the overall success of our customers throughout their journey with Hadrian. You will be instrumental in making sure customers are not just onboarded but actively engaged, adopting our cybersecurity solutions, and, most importantly, preventing churn.
What you will do as a Customer Success Manager at Hadrian:
- Onboarding & Adoption: Guide new customers through onboarding, ensuring smooth implementation. Conduct training sessions and provide best practices while ensuring customers adopt key features to maximize value.
- Customer Relationship Management: Act as the primary point of contact for customer queries and needs. Build strong relationships with key stakeholders by conducting regular check-ins (QBRs, EBRs) to assess satisfaction and goals.
- Retention & Expansion: Monitor customer health scores and proactively address churn risks. Identify upsell and cross-sell opportunities for additional features or services and collaborate with sales and marketing on renewals and expansion strategies.
- Support & Issue Resolution: Ensure customers get quick resolutions and escalate when needed and provide feedback to product teams for improvements.
- Product Advocacy & Feedback: Gather customer feedback and share insights with product and engineering teams. Advocate for customers in roadmap discussions and ensure customers understand new features and updates.
- Metrics & Reporting: Track customer engagement, satisfaction, and retention metrics. Use this data to drive strategies for reducing churn and increasing adoption.
You are fit for this job because you:
- Are fluent in English and French.
- Have at least 4 years of experience in Customer Success for SaaS enterprise solutions in the cybersecurity space.
- Have startup/scaleup experience and understand cybersecurity fundamentals.
- Have a successful track record in minimizing churn and aligning technology with customer needs.
- Have experience working with diverse customers, including enterprises and government entities.
- Thrive in a fast-moving startup environment.
Bonus points if you have:
- Technical background in Python, APIs, or offensive security.
Benefits at Hadrian:
- Unlimited paid holiday
- Stock options package
- Mobile phone stipend
- Laptop
- Work-from-home budget
- Referral bonuses
- Business travel card
- Swapfiets
- Joyful team activities
Why you want to be part of Hadrian:
- Make the internet safer. We enable companies to protect their customers, employees, and other stakeholders from malicious hackers by providing real-time Exposure Management from the Hacker’s perspective.
- Board a primed rocket ship. Hadrian is growing fast; the team is approaching 70 wonderful people, notable customers are signed and significant funding is raised. Now is the time to join our high-growth journey.
- Be part of a strong and dynamic culture. Our values define who we are as a group, and serve as the cornerstones to guide us in building a product that our customers love. At Hadrian, we achieve this by championing a culture that takes ownership, succeeds together, increases velocity, and pursues growth.
Sounds like the role for you? Hit the apply button!
Our clients are seeking a world-class and reliable digital security service. That is exactly what we are offering. Therefore, a background check will be part of the process.
Customer Success Manager employer: Hadrian
Contact Detail:
Hadrian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Hadrian's unique approach to cybersecurity. Understanding their Exposure Management platform and how it differs from traditional methods will help you articulate your value during interviews.
✨Tip Number 2
Leverage your network to connect with current or former employees at Hadrian. They can provide insider insights about the company culture and expectations, which can be invaluable in tailoring your approach.
✨Tip Number 3
Prepare specific examples of how you've successfully minimised churn in previous roles. Highlighting your experience with customer engagement strategies will demonstrate your fit for the Customer Success Manager position.
✨Tip Number 4
Stay updated on the latest trends in cybersecurity and SaaS solutions. Being knowledgeable about current challenges and innovations in the field will show your passion and commitment to the role.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, particularly within the SaaS and cybersecurity sectors. Emphasise your achievements in minimising churn and aligning technology with customer needs.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming customer experiences and how your background aligns with Hadrian's mission. Mention specific examples of how you've successfully onboarded customers and driven engagement.
Showcase Language Skills: Since fluency in English and French is required, ensure you mention your language skills prominently in your application. If applicable, provide examples of how you've used these languages in a professional context.
Highlight Startup Experience: Given the fast-paced nature of Hadrian, emphasise any previous startup or scaleup experience. Discuss how you've thrived in such environments and contributed to growth and customer satisfaction.
How to prepare for a job interview at Hadrian
✨Understand the Cybersecurity Landscape
Familiarise yourself with current trends and challenges in cybersecurity. Being able to discuss recent developments or threats will show your passion for the field and your understanding of Hadrian's mission.
✨Demonstrate Customer-Centric Thinking
Prepare examples from your past experience where you successfully managed customer relationships, minimised churn, or enhanced customer satisfaction. This will highlight your ability to align technology with customer needs.
✨Showcase Your Onboarding Skills
Be ready to discuss how you would approach onboarding new customers at Hadrian. Think about training methods, best practices, and how to ensure customers adopt key features effectively.
✨Prepare for Scenario-Based Questions
Expect questions that require you to solve hypothetical customer issues or demonstrate how you would handle specific situations. Practising these scenarios can help you articulate your thought process clearly during the interview.
