Creative Communications Executive in London

Creative and Communications Executive

Are you passionate about creative communications and love seeing your work make an impact? Here's your chance to join HACT and use your skills to show the real difference housing makes to people’s lives.

This is a varied, hands-on role in a small marketing team. Creative design and communication is the main focus bringing our brand, messages and stories to life. Alongside this, you'll bring solid marketing and communications experience, rolling up your sleeves to support campaigns, content and channels day to day. You'll work with colleagues across HACT and our customers, turning research, data and big ideas into work that is clear, credible and engaging.

About HACT

HACT is the innovation charity for the social housing sector. For more than 65 years, we've worked with housing associations and partners to create better outcomes for residents and communities. Our work in social value, community investment and collaboration helps organisations understand the communities they serve and the impact they have.

What you'll do

Creative

• Creative design: Design high-quality, on-brand assets for print and digital across all channels, using AI where appropriate while keeping HACT’s work authentic.
• Campaign creative: Develop creative concepts and visual identities for multi-channel campaigns, from brief to delivery.
• Data and insight: Turn research, data and complex messages into clear reports, infographics and data visualisation.
• Brand and templates: Own HACT’s brand guidelines, asset library, templates and approvals, so the brand is used consistently by colleagues, associates and partners.
• Motion and video: Produce short-form video, animation and motion graphics.
• Creative workflow and suppliers: Scope briefs with stakeholders, prioritise creative requests and deliver to deadline, briefing external suppliers where needed.

Communications

• Copywriting: Write and edit copy, including articles, ghostwritten pieces, case studies, social posts, email and web content.
• Social media: Develop, schedule and publish content that grows engagement across our platforms.
• Email: Build and send targeted email campaigns through HubSpot.
• Website: Update web content and landing pages with SEO, AEO and user experience in mind.
• Events: Design materials for HACT’s conferences, webinars and external events, and support delivery.
• Agents programme: Help build, test and improve AI agents and the knowledge banks they draw on.
• Reporting: Track the performance of creative and content, and recommend improvements.
• Governance: Make sure creative and communications meet HACT’s brand standards and use AI responsibly.

What you'll bring

Essential

• A strong portfolio showing design across print and digital
• Advanced skills in Adobe Creative Suite (InDesign, Illustrator, Photoshop) and Canva
• Marketing and communications experience across social media, email, website and content
• Confident copywriting skills and a sharp eye for detail
• Knowledge of AI design tools and how to use them responsibly
• The ability to turn complex information into clear, accessible content
• Excellent organisation, juggling multiple briefs and changing priorities
• Confidence working with people at all levels and acting on feedback

Desirable

• Video editing and motion graphics skills
• Experience of HubSpot or other CRMs and website CMSs
• Experience briefing printers, agencies or freelancers
• Interest in the housing, charity or social impact sectors

If you don't meet every point but have the skills to do the job well, we'd still love to hear from you.

What we offer

• £36,000 salary and 4–5% contributory pension
• Annual leave allowance
• Flexible and remote working
• Learning and development support
• Work that supports residents and communities across the UK

Our culture

We're a small team with a big purpose. Our values shape how we work: supportive, transparent, respectful, kind, honest and collaborative. We're committed to a safe, inclusive environment for colleagues, customers, partners and communities.