At a Glance
- Tasks: Deliver exceptional customer service and promote luxury wines and whiskies.
- Company: Join Hackstons, a leading luxury asset retailer in Knightsbridge.
- Benefits: Enjoy a competitive salary, staff discounts, and a generous holiday allowance.
- Other info: Dynamic retail environment with opportunities for growth and learning.
- Why this job: Be part of a prestigious team and share your passion for fine spirits.
- Qualifications: WSET Level 2 in Spirits/Wine and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Location – Knightsbridge, London
Salary – Up to £31 - 33,000 DOE
Hours – 40 Hours, Sun – Wed: 11am – 8pm, Thu – Sat: 11am – 9pm (5 on 2 off rota)
About Us: Hackstons is a reputable and multifaceted asset ownership, retail, and e-commerce business based in London, specialising in luxury assets. We empower individuals to build wealth through the acquisition of fine and rare wine, whisky, and spirits, whether in cask or bottle form. Our services include education, secure premium insurance, and tailored storage solutions for our clients. Additionally, we offer an unparalleled, curated range of products in both our physical and online retail stores.
About the Role: We are seeking a passionate and knowledgeable Sales Advisor / On Shift Duty Manager to join our team at our prestigious fine wine and spirits store in Central London. You will work closely with the Assistant Manager and General Manager to uphold the store's reputation for exceptional customer service and promote our exceptional range of single malt whiskies, spirits, fine wines, and more.
Key Responsibilities
- Provide personalised and attentive service to customers, offering expert product knowledge and recommendations tailored to their preferences.
- Assist in maintaining the store's luxurious atmosphere and high visual merchandising standards, ensuring all products are presented elegantly and attractively.
- Process sales transactions accurately and efficiently, handling cash, credit, and other forms of payment with professionalism and discretion.
- Proactively engage with customers to understand their needs, answer enquiries, and address any concerns or feedback they may have.
- Assist in monitoring and managing inventory levels, including restocking shelves, organising displays, and conducting regular stock checks.
- Collaborate with the Assistant Manager and General Manager to execute in-store tastings, events, and promotions, contributing to the overall success of marketing initiatives.
- Stay informed about industry trends, new product releases, and competitor activities to enhance customer interactions and sales opportunities.
- Ensure exceptional standards of housekeeping on and off the shop floor.
Key Requirements
- Minimum WSET Level 2 or above in Spirits and/or Wine (Essential)
- Strong passion for and knowledge of whisky, fine spirits, champagne, and wine, with a desire to continuously learn and expand expertise.
- Flexibility to work evenings, weekends, and public holidays as required. The shop is open 7 days a week.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and provide exceptional service.
- Detail-oriented and organised, with the ability to multitask and thrive in a fast-paced environment.
- A background in high hospitality is also desirable.
Benefits
- Company pension scheme
- Staff discount on products in our Knightsbridge retail experience
- KPI Based Bonus & Uniform Allowance
- 29 Days Annual leave inclusive of bank holidays
Sales Advisor / Duty Manager employer: Hackstons
Hackstons is an exceptional employer located in the heart of Knightsbridge, London, offering a vibrant work culture that values passion and expertise in luxury wines and whiskies. With competitive salaries, a generous benefits package including a company pension scheme, staff discounts, and opportunities for professional growth, employees are encouraged to thrive in a supportive environment that celebrates excellence in customer service and product knowledge. Join us to be part of a dynamic team dedicated to providing an unparalleled retail experience in one of London's most prestigious locations.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor / Duty Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hackstons, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hackstons!
We think you need these skills to ace Sales Advisor / Duty Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hackstons, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hackstons and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hackstons that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hackstons
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
