At a Glance
- Tasks: Lead a tech support team and engage with residents and senior officers.
- Company: Hackney Council, a vibrant and diverse London borough.
- Benefits: Flexible working arrangements and a commitment to diversity.
- Other info: Join a dynamic team focused on innovation and community service.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Experience in people management and knowledge of technical areas like highways.
The predicted salary is between 40000 - 50000 £ per year.
Hackney seeks an experienced people manager to lead its technical support team for the Streetscene service. This role is both internal and customer-focused, with regular interactions with senior officers and residents in a vibrant London borough.
Candidates should have proven experience in people management, a working knowledge of technical areas such as highways and traffic management, and strong communication skills.
Hackney Council values diversity and supports flexible working arrangements.
Tech Support Lead – Streetscene & AI-Driven Services employer: Hackney
Hackney Council is an excellent employer that champions diversity and offers flexible working arrangements, making it a supportive environment for all employees. With a strong focus on employee growth and development, team members are encouraged to enhance their skills while contributing to the vibrant community of Hackney. The collaborative work culture fosters meaningful interactions with both senior officers and residents, ensuring that every day brings new opportunities to make a positive impact.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Support Lead – Streetscene & AI-Driven Services
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hackney. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hackney before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Tech Support Lead – Streetscene & AI-Driven Services
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hackney:Your cover letter is your chance to shine! Tell us why you want to work at Hackney specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hackney!
How to prepare for a job interview at Hackney
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
